My RCA Table was stolen a month ago, I just now got it back, now I can’t get into it because there is a security code on it how can I bypass it?

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Nice to meet you, *****!
What is the exact model of your RCA Table?

Also, let me know what troubleshooting have you done so far?

Ok, can you send me a photo of this device and it's lock screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Great, thanks.
And now please swipe up or down to access the lock screen itself and take photos there too.

Got it, thank you.

It is not your email address, correct?

Understood.
Okay, the only option that we have is to perform a factory reset of your RCA tablet. But it will delete all of your info, are you up to it?

Okay, firstly you need to turn off your tablet.

Now, with your tablet turned off, press and hold the volume up button.
While holding the volume up button, press the tablet’s power button until you see the RCA logo with Nipper and Chipper on the screen.
After a few seconds, the screen will change and you will see the Android bot on his back with a caution symbol above him.

Could you please send me a photo of this screen?

Okay, good.
Any updates?

Okay, please turn it off again and then press and hold the volume up button.

Okay, please turn it off and then turn it on normally.

Please press and hold the power and volume up buttons.

Okay, is your screen just black now?

Okey, please press and hold the power and volume up buttons again.

Tell me please, could you unlock your device?

Got you
Let's try the instructions again
Follow the instructions below:
1. With your tablet turned off, press and hold the volume up button. While holding the volume up button, press the tablet’s power button until you see the RCA logo with Nipper and Chipper on the screen. After a few seconds, the screen will change and you will see the Android bot on his back with a caution symbol above him.
2. Now you are going to press and hold the tablet’s power button, and without releasing the power button press down on the volume up button. You should then see the screen below.
3. Use the tablet’s volume up and down keys to navigate to and select the "wipe data/factory reset" option. To select this option, press the power button.
And then try these:
4. The tablet is going to ask you to confirm your selection. Use the tablet volume up and down keys to navigate to and select "Yes – delete all user data." Once again, use the power button to select this option.
5. At the bottom of the next screen, you will see "Data wipe complete." Press the power button to restart the system.
6. The system will begin to reboot and once again display the RCA logo with Nipper and Chipper. The next "Welcome" screen will prompt you to select your language of choice. Scroll through the options using your finger and press start when finished. "
Keep me posted, please!

Could you please send me the picture?

You should choose Wipe data/factory reset

Great

You have blue-colored instructions above
Please, follow them

Great!

Sorry, could you take a photo?

Thank you so much!
After which step did the problem occur?

Got it
Then wait a couple of minutes, please
This window should be changed

I see
Did you press this "yes" button?

Got you

I see

Got it
Congratulations! It seems like your tablet was successfully cleaned and you could start setting it up
Just press this button

Glad to be helpful!
Is there anything else I can do for you today?

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