Created: February 7, 2023

My peacock acct not letting me watch it on my tv

Last Edit: February 7, 2023
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Mykola Diakun
Mykola Diakun Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Nice to meet you, *****!
Do you see some errors when trying to stream the Peacock on your TV?
Customer Reply
yes
Mykola Diakun
Mykola Diakun Tech Expert & Writer
What do you see exactly?
Customer Reply
it’s on the tv but soon as I press play it loads but the show never starts
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok, were you able to stream it before?
Customer Reply
i just started my plan today
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok, what is your TV model?
Customer Reply
Vizio
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Do you use some streaming extension, such as Roku or Fire Stick with it, *****?
Customer Reply
smart cast
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok, are you accessing Peacock using Smart Cast?
Customer Reply
yes
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok, from your phone?
Customer Reply
yes
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Is Peacock working all right when you turn off the Smart Cast feature?
Customer Reply
no..I can watch it on my phone but not
my tv
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Ok, what troubleshooting have you tried so far?
Customer Reply
nothing
Mykola Diakun
Mykola Diakun Tech Expert & Writer
I see. You have the iPhone, correct?
Customer Reply
yes
Mykola Diakun
Mykola Diakun Tech Expert & Writer
So, you're using the Apple AirPlay, got it.
Customer Reply
I’m using a smart tv
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Yes, and your phone + Apple AirPlay to stream on your TV, correct?
Customer Reply
yes
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Good. In that case, first, let's check if your Vizio TV is up to date.
Press the Menu button on your VIZIO Remote. Select the System Option. Select the Check for Updates Option.
Customer Reply
the tv is up to date
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Great
Next, go to SmartCast Home by pressing the V button or Home button on your VIZIO TV remote. At the top of the screen select the Extras menu. Highlight the AirPlay option and let me know what you see there, *****.
Customer Reply
It’s working now thanks
Mykola Diakun
Mykola Diakun Tech Expert & Writer
👍
Customer Reply
goodbye
Mykola Diakun
Mykola Diakun Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no
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