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My peacock acct not letting me watch it on my tv
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you see some errors when trying to stream the Peacock on your TV?
yes
What do you see exactly?
it’s on the tv but soon as I press play it loads but the show never starts
Ok, were you able to stream it before?
i just started my plan today
Ok, what is your TV model?
Vizio
Do you use some streaming extension, such as Roku or Fire Stick with it, *****?
smart cast
Ok, are you accessing Peacock using Smart Cast?
yes
Ok, from your phone?
yes
Is Peacock working all right when you turn off the Smart Cast feature?
no..I can watch it on my phone but not
my tv
Ok, what troubleshooting have you tried so far?
nothing
I see. You have the iPhone, correct?
yes
So, you're using the Apple AirPlay, got it.
I’m using a smart tv
Yes, and your phone + Apple AirPlay to stream on your TV, correct?
yes
Good. In that case, first, let's check if your Vizio TV is up to date.
Press the Menu button on your VIZIO Remote. Select the System Option. Select the Check for Updates Option.
the tv is up to date
Great
Next, go to SmartCast Home by pressing the V button or Home button on your VIZIO TV remote. At the top of the screen select the Extras menu. Highlight the AirPlay option and let me know what you see there, *****.
It’s working now thanks
goodbye
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no
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