
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Do you see some errors when trying to stream the Peacock on your TV?

Do you see some errors when trying to stream the Peacock on your TV?

Customer Reply
yes

What do you see exactly?
Customer Reply
it’s on the tv but soon as I press play it loads but the show never starts

Ok, were you able to stream it before?
Customer Reply
i just started my plan today

Ok, what is your TV model?
Customer Reply
Vizio

Do you use some streaming extension, such as Roku or Fire Stick with it, *****?
Customer Reply
smart cast

Ok, are you accessing Peacock using Smart Cast?
Customer Reply
yes

Ok, from your phone?
Customer Reply
yes

Is Peacock working all right when you turn off the Smart Cast feature?
Customer Reply
no..I can watch it on my phone but not
my tv
my tv

Ok, what troubleshooting have you tried so far?
Customer Reply
nothing

I see. You have the iPhone, correct?
Customer Reply
yes

So, you're using the Apple AirPlay, got it.
Customer Reply
I’m using a smart tv

Yes, and your phone + Apple AirPlay to stream on your TV, correct?
Customer Reply
yes

Good. In that case, first, let's check if your Vizio TV is up to date.
Press the Menu button on your VIZIO Remote. Select the System Option. Select the Check for Updates Option.
Press the Menu button on your VIZIO Remote. Select the System Option. Select the Check for Updates Option.
Customer Reply
the tv is up to date

Great
Next, go to SmartCast Home by pressing the V button or Home button on your VIZIO TV remote. At the top of the screen select the Extras menu. Highlight the AirPlay option and let me know what you see there, *****.
Next, go to SmartCast Home by pressing the V button or Home button on your VIZIO TV remote. At the top of the screen select the Extras menu. Highlight the AirPlay option and let me know what you see there, *****.
Customer Reply
It’s working now thanks

👍
Customer Reply
goodbye

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no
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