Updated: April 03, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

My payment did not go through

I am connected with PayPal

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me where you were trying to make the payment?

Customer Replay

My card. Few days ago I could not pay with my card so I used PayPal to pay


Is there any specific website where you tried to pay?

Customer Replay


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Could you please tell me if you tried contacting your bank?

Customer Replay

I did call my card. I have money on it

Got it. Could you please tell me if this issue occurred only once?

Customer Replay

This is the only time it did not go through

Noted. Could you please tell me what you were trying to pay for?

Customer Replay

My ride

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With Uber?

Customer Replay


Got it. Could you please tell me which error message you received?

Customer Replay

I received the unpaid message I believe

Alright. Have you tried any troubleshooting options?

Customer Replay


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Got it. You can try deleting your card and re-adding it again
To delete a payment method:

  • Select “Account” and then “Wallet” in your app.
  • Select the card you’d like to delete.
  • Tap “Remove payment method.”
Customer Replay


No problem! Is there anything else I can assist you with today?

Customer Replay


Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!

Customer Replay

Thank you

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