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My payment did not go through
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me where you were trying to make the payment?
My card. Few days ago I could not pay with my card so I used PayPal to pay
Is there any specific website where you tried to pay?
No
Could you please tell me if you tried contacting your bank?
I did call my card. I have money on it
Got it. Could you please tell me if this issue occurred only once?
This is the only time it did not go through
Noted. Could you please tell me what you were trying to pay for?
My ride
With Uber?
Yes
Got it. Could you please tell me which error message you received?
I received the unpaid message I believe
Alright. Have you tried any troubleshooting options?
No
Got it. You can try deleting your card and re-adding it again
To delete a payment method:
- Select “Account” and then “Wallet” in your app.
- Select the card you’d like to delete.
- Tap “Remove payment method.”
Thanks
No problem! Is there anything else I can assist you with today?
No
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
Thank you
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