Created: November 8, 2022

My payment did not go through

I am connected with PayPal
Last Edit: November 8, 2022
Judi Perez
Judi Perez Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Judi Perez
Judi Perez Tech Expert & Writer
Nice to meet you, *****!
Could you please tell me where you were trying to make the payment?
Customer Reply
My card. Few days ago I could not pay with my card so I used PayPal to pay
Judi Perez
Judi Perez Tech Expert & Writer
Is there any specific website where you tried to pay?
Customer Reply
No
Judi Perez
Judi Perez Tech Expert & Writer
Could you please tell me if you tried contacting your bank?
Customer Reply
I did call my card. I have money on it
Judi Perez
Judi Perez Tech Expert & Writer
Got it. Could you please tell me if this issue occurred only once?
Customer Reply
This is the only time it did not go through
Judi Perez
Judi Perez Tech Expert & Writer
Noted. Could you please tell me what you were trying to pay for?
Customer Reply
My ride
Judi Perez
Judi Perez Tech Expert & Writer
With Uber?
Customer Reply
Yes
Judi Perez
Judi Perez Tech Expert & Writer
Got it. Could you please tell me which error message you received?
Customer Reply
I received the unpaid message I believe
Judi Perez
Judi Perez Tech Expert & Writer
Alright. Have you tried any troubleshooting options?
Customer Reply
No
Judi Perez
Judi Perez Tech Expert & Writer
Got it. You can try deleting your card and re-adding it again
To delete a payment method:
Select “Account” and then “Wallet” in your app.
Select the card you’d like to delete.
Tap “Remove payment method.”
Customer Reply
Thanks
Judi Perez
Judi Perez Tech Expert & Writer
No problem! Is there anything else I can assist you with today?
Customer Reply
No
Judi Perez
Judi Perez Tech Expert & Writer
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
Customer Reply
Thank you
Judi Perez
Judi Perez Tech Expert & Writer
😊