Updated: March 23, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

My instagram account was hacked and I need it back asap

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

im having a bad day
soooo my instagram was hacked and I need it backed


Do you remember the name of your email linked to your IG page?

Customer Replay


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Have you already tried to log into your account as you did before?

Customer Replay

Yes but the person changed the phone number
but not my email

Have you set up the 2-factor authentification?

Customer Replay

but idk where to get the 6 digit code from

If your contact information was changed by a hacker, you had to receive an email from Instagramwith the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@instagrammail.com

Customer Replay

I got a message saying my number was changed
but I was sleep at the time

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Do you see a "secure my account" on this letter from IG?

Customer Replay

yes but it says the page is broken

Have you found some other letters from IG?

Customer Replay

other than me trying to change my password
does Instagram have a phone number

Currently, IG has no Support Team
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!

Customer Replay


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  1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
  2. After that you'll see a screen with a linked email and phone number, but you need to tap "Can't reset your password?".
  3. On the following screen please choose the option "Try another way".
  4. Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
  5. Enter any e-mail address you have access to so Instagram can contact you
Customer Replay

I’ve done that already
so do I wait?

could you try one more time and share the answer?

Customer Replay


Thank you!

Customer Replay

Visitor uploaded: image.png
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Size: 143835

It seems like you will have to wait 3-4 days.

Customer Replay


Do you have any additional questions I can help you with?

Customer Replay


Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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