Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
im having a bad day
soooo my instagram was hacked and I need it backed
Do you remember the name of your email linked to your IG page?
yes
Have you already tried to log into your account as you did before?
Yes but the person changed the phone number
but not my email
Have you set up the 2-factor authentification?
Yes
but idk where to get the 6 digit code from
If your contact information was changed by a hacker, you had to receive an email from Instagramwith the "secure your account" option.
So, you need to visit your mailbox and find a letter first.
Please, check all your folders, including spam, junk, social media, etc. Please note, that a letter should be sent from security@instagrammail.com
I got a message saying my number was changed
but I was sleep at the time
Do you see a "secure my account" on this letter from IG?
yes but it says the page is broken
Have you found some other letters from IG?
no
other than me trying to change my password
does Instagram have a phone number
Currently, IG has no Support Team
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
okay
I’ve done that already
so do I wait?
could you try one more time and share the answer?
Okay
Thank you!
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There
Good!
It seems like you will have to wait 3-4 days.
Okay
Do you have any additional questions I can help you with?
No
Thank you for chatting with us today!
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