Updated: March 12, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

My i3 iRobot is set on a scheduled to run and continues to run cycles until I send it home via my phome

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Has it worked as intended before? When have you noticed this issue?

Customer Replay

If I am not at home it will run for several hours.
Yes it has always worked well. Started this about a month ago.

What troubleshooting have you done so far?

Customer Replay

Cleaned the contacts, the side brushes, put on a new filter.

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Is your Roomba Wi-Fi connected?


Customer Replay

Yes it is connected.

Customer Replay

Should I unplug the unit from the outlet?

It is possible a part of roomba's memory became corrupt and indicates there is a valid schedule. Pulling the battery will erase the memory.
Yes, please, unplug it first.

Customer Replay

Okay it's unplugged

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Pull the battery out for a few minutes.

Customer Replay

It's been unplugged

After that, put them back in and make a scheduled run.

Customer Replay

SORRY where do u find the battery

For this, you will need a screwdriver:

  1. The first step is taking out the side brush, which hinders the base plate from coming off. Use the screwdriver to loosen the single bolt. Check for any hair wrapping on the side brush, then clean.
  2. After removing the side brush, it’s time to detach the base plate. There are five bolts securing it in place. Again, use the screwdriver to remove all the bolts, then pull out the base plate. Once the base plate is off, you’ll see the battery in the upper-middle portion of the robot.
  3. A latch holds the battery. Squeeze it to release the lock and pull the battery out.
  4. Rest it for a few minutes and put it back in.
  5. After cleaning the robot’s underbelly, reattach the base plate and side brush.
Customer Replay

Okay am looking for screwdriver

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Customer Replay

This is going to take me a while. Can I get back with you?

Yes, of course, take your time and come back to chat at any moment.

Customer Replay

I am having difficulty getting those tiny screws out.

Do you have a screw that small to unscrew it?

Customer Replay

Yes I do but the screws are very tight.

Try a little more force to unscrew them please, or if possible ask someone to help you

Customer Replay

I have no one around at this time.

Got it
How is it going?

Customer Replay

Working on it. Don't have a lot of strength inn my hands. Have
Had one broken

I understand, take your time

Customer Replay

Is there anyway we can make contact tomorrow. Maybe by email?

You can return to our chat room at any time convenient for you
Just follow this link when you want to go back to the chat room - https://howly.com/chat/

Customer Replay

Good night

I will be waiting for your return! Good night, *****!

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