Updated: March 20, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

My facebook account has been disabled

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!
What account are you referring to?


Customer Replay

My personal facebook acountI owned this account since 2006

How did you find out that this account is disabled?

Customer Replay

I sent facebook verification and when I login it says my account is disbaled

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Please, elaborate on "sent facebook verification"
What steps exactly did you do?

Customer Replay

Suddenly my account was blocked this morning
I logged in using my email and it asked me my password
My usual password did not work
It asked me to send verification to an email that I dont know

OK, noted

Customer Replay

So they asked me to put another email
I put another email and submit verification document
Now they sent me an email that it is disabled
I can not login using my old email
or mobile numbe r

Is your Facebook account registered by your real name?

Customer Replay

***** *****
In English and Arabic

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When exactly did you submit your document?

Customer Replay

this morning

I see
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!

Customer Replay

Thank you

Sure, you are welcome
If you believe your account was disabled in error, you can use submit the form below to ask Facebook to investigate this issue.
Please, follow the instructions below:

  1. Go to this link -> t.ly/EeKU
  2. Enter your email address or phone number.
  3. Enter your full name.
  4. Upload a picture of your ID.
  5. Click "Send".
Customer Replay

they can not recognise my email
I used it a while ago

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Got it, allow me a moment, please.
Use this link


Enter your email or phone number

Customer Replay

Account disabled
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
that is the message

Got it, one moment

Customer Replay


Do you have a phone number attached to your Facebook account?

Customer Replay

It gives me the same message

Okay, let me think for a moment about possible solution

Customer Replay

Hi *****,
We wanted to let you know that your phone number


 was removed from your account because it was registered and verified by another person on Facebook.
You previously added this phone number for two-factor authentication to help protect your account. For your protection, this phone number is no longer available to use for two-factor authentication on your account because another person verified it.
Go to Two-Factor Authentication to enable a new phone number or other security method.
The Facebook Team
that phone number is not mine
surely the one who hacked it changed it
I have not been given any notice of someone login in when I my account was workling
I did not recieve any email also

Customer Replay

Last time I reviewed my security was 1st Oct

Customer Replay

Account disabled
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
same message

Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!

Customer Replay

Visitor uploaded: Image.jpg
see the screeshot of my mobile

I'm sorry but unfortunately, this means that there is no way to recover the account

Customer Replay

Can I understand what happened exactly

Please note - We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Facebook, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.

Customer Replay

Any advice what can I do
How to contact facebook
or just give up

One moment I double-check if there is a way
Facebook allows support only to business users, you can try this link:


Customer Replay

I do not think this is helpful

I'm sorry I could not help you with this case

Customer Replay

If I am able to downlaod facebook information
Is there anyway to upload the same in a new account ?

You need to choose HTML format of download

Customer Replay

I got the whole data in a zip file

Unzip it, and tell me please in what format it is?

Customer Replay


Open "Index" with your Chrome browser
Open Profile information there is must the main info

Customer Replay

it says your file could not be accessed

Check "Files" for your photos
And from the browser check Profile update History for any info

Customer Replay

i can access photos in file
but not in browser

Please open a "profile_information" folder

Customer Replay


Do you see any your Facebook info?

Customer Replay

i can see it

Excellent, now you can just re-add your photos information to your new Facebook account

Customer Replay

what about friends

You can also open "Profile_update_history" there should be more data
About friends, let's try to find the list
Please check the "Preferences" folder

Customer Replay

nothing there

In the "Feed" folder you might find the data from your Feed there can be posts from your friends
But unfortunately, you need to manually Add friends on your new account

Customer Replay

thank you

You're welcome *****!

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