Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
What account are you referring to?
What account are you referring to?
Customer Reply
My personal facebook acount
I owned this account since 2006
I owned this account since 2006
How did you find out that this account is disabled?
Customer Reply
I sent facebook verification and when I login it says my account is disbaled
Please, elaborate on "sent facebook verification"
What steps exactly did you do?
What steps exactly did you do?
Customer Reply
OK
Suddenly my account was blocked this morning
I logged in using my email and it asked me my password
My usual password did not work
It asked me to send verification to an email that I dont know
Suddenly my account was blocked this morning
I logged in using my email and it asked me my password
My usual password did not work
It asked me to send verification to an email that I dont know
OK, noted
Customer Reply
So they asked me to put another email
I put another email and submit verification document
Now they sent me an email that it is disabled
I can not login using my old email
or mobile numbe r
I put another email and submit verification document
Now they sent me an email that it is disabled
I can not login using my old email
or mobile numbe r
Is your Facebook account registered by your real name?
Customer Reply
Yes
***** *****
In English and Arabic
***** *****
In English and Arabic
When exactly did you submit your document?
Customer Reply
this morning
I see
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
Customer Reply
Thank you
Sure, you are welcome
If you believe your account was disabled in error, you can use submit the form below to ask Facebook to investigate this issue.
Please, follow the instructions below:
1. Go to this link -> t.ly/EeKU
2. Enter your email address or phone number.
3. Enter your full name.
4. Upload a picture of your ID.
5. Click "Send".
If you believe your account was disabled in error, you can use submit the form below to ask Facebook to investigate this issue.
Please, follow the instructions below:
1. Go to this link -> t.ly/EeKU
2. Enter your email address or phone number.
3. Enter your full name.
4. Upload a picture of your ID.
5. Click "Send".
Customer Reply
they can not recognise my email
I used it a while ago
I used it a while ago
Got it, allow me a moment, please.
Use this link https://www.facebook.com/login/identify
Enter your email or phone number
Use this link https://www.facebook.com/login/identify
Enter your email or phone number
Customer Reply
Account disabled
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
that is the message
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
that is the message
Got it, one moment
Customer Reply
ok
Do you have a phone number attached to your Facebook account?
Customer Reply
yes
It gives me the same message
It gives me the same message
Okay, let me think for a moment about possible solution
Customer Reply
Hi *****,
We wanted to let you know that your phone number +******* was removed from your account because it was registered and verified by another person on Facebook.
You previously added this phone number for two-factor authentication to help protect your account. For your protection, this phone number is no longer available to use for two-factor authentication on your account because another person verified it.
Go to Two-Factor Authentication to enable a new phone number or other security method.
Thanks,
The Facebook Team
that phone number is not mine
surely the one who hacked it changed it
I have not been given any notice of someone login in when I my account was workling
I did not recieve any email also
We wanted to let you know that your phone number +******* was removed from your account because it was registered and verified by another person on Facebook.
You previously added this phone number for two-factor authentication to help protect your account. For your protection, this phone number is no longer available to use for two-factor authentication on your account because another person verified it.
Go to Two-Factor Authentication to enable a new phone number or other security method.
Thanks,
The Facebook Team
that phone number is not mine
surely the one who hacked it changed it
I have not been given any notice of someone login in when I my account was workling
I did not recieve any email also
Got it
Customer Reply
Last time I reviewed my security was 1st Oct
Please try this link: https://www.facebook.com/hacked
Customer Reply
Account disabled
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
same message
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
same message
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Customer Reply
Visitor uploaded: Image.jpg
see the screeshot of my mobile
see the screeshot of my mobile
I'm sorry but unfortunately, this means that there is no way to recover the account
Customer Reply
Can I understand what happened exactly
Please note - We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Facebook, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.
Customer Reply
Any advice what can I do
How to contact facebook
or just give up
How to contact facebook
or just give up
One moment I double-check if there is a way
Facebook allows support only to business users, you can try this link: https://business.facebook.com/business/help
Facebook allows support only to business users, you can try this link: https://business.facebook.com/business/help
Customer Reply
I do not think this is helpful
I'm sorry I could not help you with this case
Customer Reply
If I am able to downlaod facebook information
Is there anyway to upload the same in a new account ?
Is there anyway to upload the same in a new account ?
Yes
You need to choose HTML format of download
You need to choose HTML format of download
Customer Reply
I got the whole data in a zip file
Unzip it, and tell me please in what format it is?
Customer Reply
HTML
Open "Index" with your Chrome browser
Open Profile information there is must the main info
Open Profile information there is must the main info
Customer Reply
it says your file could not be accessed
Check "Files" for your photos
And from the browser check Profile update History for any info
And from the browser check Profile update History for any info
Customer Reply
i can access photos in file
but not in browser
but not in browser
Please open a "profile_information" folder
Customer Reply
yes
Do you see any your Facebook info?
Customer Reply
yes
i can see it
i can see it
Excellent, now you can just re-add your photos information to your new Facebook account
Customer Reply
what about friends
?
?
You can also open "Profile_update_history" there should be more data
About friends, let's try to find the list
Please check the "Preferences" folder
About friends, let's try to find the list
Please check the "Preferences" folder
Customer Reply
nothing there
In the "Feed" folder you might find the data from your Feed there can be posts from your friends
But unfortunately, you need to manually Add friends on your new account
But unfortunately, you need to manually Add friends on your new account
Customer Reply
okay
thank you
thank you
You're welcome *****!
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