Updated: March 20, 2023
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Was it helpful?
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

My facebook account has been disabled

author



Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****

author


Nice to meet you, *****!
What account are you referring to?

image

Customer Replay


My personal facebook acountI owned this account since 2006

author


How did you find out that this account is disabled?

Customer Replay


I sent facebook verification and when I login it says my account is disbaled

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author


Please, elaborate on "sent facebook verification"
What steps exactly did you do?

Customer Replay


OK
Suddenly my account was blocked this morning
I logged in using my email and it asked me my password
My usual password did not work
It asked me to send verification to an email that I dont know

author


OK, noted

Customer Replay


So they asked me to put another email
I put another email and submit verification document
Now they sent me an email that it is disabled
I can not login using my old email
or mobile numbe r

author


Is your Facebook account registered by your real name?

Customer Replay


Yes
***** *****
In English and Arabic

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author


When exactly did you submit your document?

Customer Replay


this morning

author


I see
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!

Customer Replay


Thank you

author


Sure, you are welcome
If you believe your account was disabled in error, you can use submit the form below to ask Facebook to investigate this issue.
Please, follow the instructions below:

  1. Go to this link -> t.ly/EeKU
  2. Enter your email address or phone number.
  3. Enter your full name.
  4. Upload a picture of your ID.
  5. Click "Send".
Customer Replay


they can not recognise my email
I used it a while ago

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author


Got it, allow me a moment, please.
Use this link

https://www.facebook.com/login/identify


Enter your email or phone number

Customer Replay


Account disabled
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
that is the message

author


Got it, one moment

Customer Replay


ok

author


Do you have a phone number attached to your Facebook account?

Customer Replay


yes
It gives me the same message

author


Okay, let me think for a moment about possible solution

Customer Replay


Hi *****,
We wanted to let you know that your phone number

+*******

 was removed from your account because it was registered and verified by another person on Facebook.
You previously added this phone number for two-factor authentication to help protect your account. For your protection, this phone number is no longer available to use for two-factor authentication on your account because another person verified it.
Go to Two-Factor Authentication to enable a new phone number or other security method.
Thanks,
The Facebook Team
that phone number is not mine
surely the one who hacked it changed it
I have not been given any notice of someone login in when I my account was workling
I did not recieve any email also

Customer Replay


Last time I reviewed my security was 1st Oct

Customer Replay




Account disabled
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
same message

author


Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!

Customer Replay


Visitor uploaded: Image.jpg
see the screeshot of my mobile

author


I'm sorry but unfortunately, this means that there is no way to recover the account

Customer Replay


Can I understand what happened exactly

author


Please note - We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Facebook, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.

Customer Replay


Any advice what can I do
How to contact facebook
or just give up

author


One moment I double-check if there is a way
Facebook allows support only to business users, you can try this link:

https://business.facebook.com/business/help

Customer Replay




I do not think this is helpful

author


I'm sorry I could not help you with this case

Customer Replay


If I am able to downlaod facebook information
Is there anyway to upload the same in a new account ?

author


Yes
You need to choose HTML format of download

Customer Replay


I got the whole data in a zip file

author


Unzip it, and tell me please in what format it is?

Customer Replay


HTML

author


Open "Index" with your Chrome browser
Open Profile information there is must the main info

Customer Replay


it says your file could not be accessed

author


Check "Files" for your photos
And from the browser check Profile update History for any info

Customer Replay


i can access photos in file
but not in browser

author


Please open a "profile_information" folder

Customer Replay


yes

author


Do you see any your Facebook info?

Customer Replay


yes
i can see it

author


Excellent, now you can just re-add your photos information to your new Facebook account

Customer Replay


what about friends
?

author


You can also open "Profile_update_history" there should be more data
About friends, let's try to find the list
Please check the "Preferences" folder

Customer Replay


nothing there

author


In the "Feed" folder you might find the data from your Feed there can be posts from your friends
But unfortunately, you need to manually Add friends on your new account

Customer Replay


okay
thank you

author


You're welcome *****!

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