- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
My facebook account has been disabled
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
What account are you referring to?
My personal facebook acountI owned this account since 2006
How did you find out that this account is disabled?
I sent facebook verification and when I login it says my account is disbaled
Please, elaborate on "sent facebook verification"
What steps exactly did you do?
OK
Suddenly my account was blocked this morning
I logged in using my email and it asked me my password
My usual password did not work
It asked me to send verification to an email that I dont know
OK, noted
So they asked me to put another email
I put another email and submit verification document
Now they sent me an email that it is disabled
I can not login using my old email
or mobile numbe r
Is your Facebook account registered by your real name?
Yes
***** *****
In English and Arabic
When exactly did you submit your document?
this morning
I see
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat. Thank you!
Thank you
Sure, you are welcome
If you believe your account was disabled in error, you can use submit the form below to ask Facebook to investigate this issue.
Please, follow the instructions below:
- Go to this link -> t.ly/EeKU
- Enter your email address or phone number.
- Enter your full name.
- Upload a picture of your ID.
- Click "Send".
they can not recognise my email
I used it a while ago
Got it, allow me a moment, please.
Use this link
https://www.facebook.com/login/identify
Enter your email or phone number
Account disabled
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
that is the message
Got it, one moment
ok
Do you have a phone number attached to your Facebook account?
yes
It gives me the same message
Okay, let me think for a moment about possible solution
Hi *****,
We wanted to let you know that your phone number
+*******
was removed from your account because it was registered and verified by another person on Facebook.
You previously added this phone number for two-factor authentication to help protect your account. For your protection, this phone number is no longer available to use for two-factor authentication on your account because another person verified it.
Go to Two-Factor Authentication to enable a new phone number or other security method.
Thanks,
The Facebook Team
that phone number is not mine
surely the one who hacked it changed it
I have not been given any notice of someone login in when I my account was workling
I did not recieve any email also
Got it
Last time I reviewed my security was 1st Oct
Please try this link:
https://www.facebook.com/hacked
Account disabled
Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.
same message
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
Visitor uploaded: Image.jpg
see the screeshot of my mobile
I'm sorry but unfortunately, this means that there is no way to recover the account
Can I understand what happened exactly
Please note - We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Facebook, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.
Any advice what can I do
How to contact facebook
or just give up
One moment I double-check if there is a way
Facebook allows support only to business users, you can try this link:
https://business.facebook.com/business/help
I do not think this is helpful
I'm sorry I could not help you with this case
If I am able to downlaod facebook information
Is there anyway to upload the same in a new account ?
Yes
You need to choose HTML format of download
I got the whole data in a zip file
Unzip it, and tell me please in what format it is?
HTML
Open "Index" with your Chrome browser
Open Profile information there is must the main info
it says your file could not be accessed
Check "Files" for your photos
And from the browser check Profile update History for any info
i can access photos in file
but not in browser
Please open a "profile_information" folder
yes
Do you see any your Facebook info?
yes
i can see it
Excellent, now you can just re-add your photos information to your new Facebook account
what about friends
?
You can also open "Profile_update_history" there should be more data
About friends, let's try to find the list
Please check the "Preferences" folder
nothing there
In the "Feed" folder you might find the data from your Feed there can be posts from your friends
But unfortunately, you need to manually Add friends on your new account
okay
thank you
You're welcome *****!
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
