Updated: June 11, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

My downloads are not working

i chatted with another expert and they wanted me to pay by cr card R15 to access xpert help, i dont have a credit card. how do i fix the download error - which states "you'll need to remove downloads from this device of from another device on your plan"

Short summary:

  1. Open the Netflix app on your ITEL Cellphone.
  2. Tap the Profiles or More icon (located in the lower right corner).
  3. Scroll down and tap on App Settings.
  4. Tap on Delete All Downloads.
  5. On the confirmation screen, tap Delete to remove all downloaded titles.
  6. Try to download a TV show or movie again to see if the issue is resolved.

If the above steps do not work and you still encounter the same error, try the following:

  1. Open the Netflix app.
  2. Tap the More icon.
  3. Select Account.
  4. Under Settings, select Manage Download Devices.
  5. Select Remove Device on every device except your phone.

If you still see downloaded episodes that you want to remove:

  1. Go to the Manage Download Devices section in the Netflix app.
  2. Select your Android Phone.
  3. Tap on Show downloads.
  4. Below that, select Remove Device to remove the downloads.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you tell me on which device you have this problem?

Customer Replay

ITEL Cellphone
My son's phone is also doing the same thing/error
so i dont think its the phone itself

Can you please explain what do you mean by "downloads are not working"?

Customer Replay

there is a yellow exclamation mark which states the following:" You'll need yo remove downloads from this device or from another deviceo n your plan What service are you using when you see that error?
Theres only 1 episode downloaded currently

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Is it about some streaming service?

Customer Replay

nope. I am on an excellent internet provider'
what do you mean with steaming servoce
i dont understand. lol

I mean, do you use some app like Netflix or Roku?

Customer Replay



So, the issue is with the Netflix app, correct?

Customer Replay


banner 6

Ok, got it

Customer Replay

The same error shows on my son's phone too if he wants to download

Customer Replay

yes. thank you

Sure, you are welcome
This error means you’ve reached the limit of how many downloads you can have in your account.
Deleting the downloads you’re done watching is usually enough to fix this error.

Customer Replay

thats the problem. there are no downloaded episodes. only episode

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Customer Replay

previously i could download many episodes . now its not allowing me to download anything

Top answer

Try this way, please:

  1. From the Netflix app, tap the Profiles profile icon. If you don't see Profiles, tap More in the lower right.
  2. Scroll down and tap App Settings.
  3. Tap Delete All Downloads.
  4. On the confirmation screen, tap Delete. All downloaded titles will be deleted.
  5. Try to download a TV show or movie again.
Customer Replay

there is only episode downloaded

I got you
Please, try the instruction above

Customer Replay

i did that just now. it didnt work

Did you get any errors?

Customer Replay

hold on i will try it again

Sure, take your time

Customer Replay

same error

Ok, noted

Customer Replay

Internal storage shows: Used 22 GB Netflix 19B fREE 5.7gb

Top answer

Try this way then:

  1. Open the Netflix app.
  2. Tap the More icon.
  3. Select Account.
  4. Under Settings, select Manage Download Devices.
  5. Select Remove Device on every device except your phone.
Customer Replay

on my device it is showing all the downloaded episodes that i downloaded previously
how do i delete it, it is showing hide dwnloads

Where do you see it?

Customer Replay

manage download devices/ Andoid Phone/Show downloads

OK, got it

Customer Replay

below that is remove device

Is it in the Netflix app?

Customer Replay

i think it never deleted the downloads. does that make sense

Could be. Select Remove Device there, please

Customer Replay


Ok, good
What do you see in the Netflix app now?

Customer Replay

you have no devices with downloads
must i try and download a episode

Ok, good
Yes, please
try to download something

Customer Replay

give me 5 min. my boss is calling me

Sure, take your time

Customer Replay

im back

Try downloading something now, please, and tell me about the result

Customer Replay

it showing ok

So, is it resolved now?

Customer Replay

hold on please. im a bit slow. lol

Sure, no problem
I'm here

Customer Replay

trying to download. tx

Tell me if you see any errors

Customer Replay

its downloading 2 seasons how do i cancel season 6 download. i only want season 7

Top answer

Follow the instructions below:

  1. From the Netflix app, tap theDownloads Download Icon.
  2. From the upper right, tap Edit edit pencil.
  3. To delete an individual episode from a TV show, tap the TV show first.
  4. Tap the red X to remove the download from your device.
Customer Replay

thanx! u r a star!!!!
if i require your services again, what do i do?

You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

thanx soooo much. enjoy your day. you were amazing. 5 stars for your help
how do i save this chat as a bookmark. lol

There should be a star or a bookmark icon at the top right corner of this window

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June 18, 2023
The solution seems too complicated. Can't figure it out.
June 14, 2023
not sure if this will work, but worth a shot.
June 11, 2023
Thanks a ton! 🙌 Your guidance was invaluable!

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