If the above steps do not work and you still encounter the same error, try the following:
If you still see downloaded episodes that you want to remove:
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you tell me on which device you have this problem?
ITEL Cellphone
My son's phone is also doing the same thing/error
so i dont think its the phone itself
Can you please explain what do you mean by "downloads are not working"?
there is a yellow exclamation mark which states the following:" You'll need yo remove downloads from this device or from another deviceo n your plan What service are you using when you see that error?
Theres only 1 episode downloaded currently
Is it about some streaming service?
nope. I am on an excellent internet provider'
what do you mean with steaming servoce
i dont understand. lol
I mean, do you use some app like Netflix or Roku?
Netflix
So, the issue is with the Netflix app, correct?
yes
Ok, got it
The same error shows on my son's phone too if he wants to download
I see
yes. thank you
Sure, you are welcome
This error means you’ve reached the limit of how many downloads you can have in your account.
Deleting the downloads you’re done watching is usually enough to fix this error.
thats the problem. there are no downloaded episodes. only episode
I see
previously i could download many episodes . now its not allowing me to download anything
Try this way, please:
there is only episode downloaded
I got you
Please, try the instruction above
i did that just now. it didnt work
Did you get any errors?
hold on i will try it again
Sure, take your time
same error
Ok, noted
Internal storage shows: Used 22 GB Netflix 19B fREE 5.7gb
Try this way then:
on my device it is showing all the downloaded episodes that i downloaded previously
how do i delete it, it is showing hide dwnloads
Where do you see it?
manage download devices/ Andoid Phone/Show downloads
OK, got it
below that is remove device
Is it in the Netflix app?
yip
i think it never deleted the downloads. does that make sense
Could be. Select Remove Device there, please
done
Ok, good
What do you see in the Netflix app now?
you have no devices with downloads
must i try and download a episode
Ok, good
Yes, please
try to download something
give me 5 min. my boss is calling me
Sure, take your time
im back
Try downloading something now, please, and tell me about the result
it showing ok
So, is it resolved now?
hold on please. im a bit slow. lol
Sure, no problem
I'm here
trying to download. tx
Tell me if you see any errors
its downloading 2 seasons how do i cancel season 6 download. i only want season 7
Follow the instructions below:
thanx! u r a star!!!!
if i require your services again, what do i do?
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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
thanx soooo much. enjoy your day. you were amazing. 5 stars for your help
how do i save this chat as a bookmark. lol
There should be a star or a bookmark icon at the top right corner of this window
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