Created: November 8, 2022

My downloads are not working

i chatted with another expert and they wanted me to pay by cr card R15 to access xpert help, i dont have a credit card. how do i fix the download error - which states "you'll need to remove downloads from this device of from another device on your plan"
Last Edit: November 8, 2022
Chris Wolker
Chris Wolker Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Chris Wolker
Chris Wolker Tech Expert & Writer
Nice to meet you, *****!
Could you tell me on which device you have this problem?
Customer Reply
ITEL Cellphone
My son's phone is also doing the same thing/error
so i dont think its the phone itself
Chris Wolker
Chris Wolker Tech Expert & Writer
Can you please explain what do you mean by "downloads are not working"?
Customer Reply
there is a yellow exclamation mark which states the following:" You'll need yo remove downloads from this device or from another deviceo n your plan What service are you using when you see that error?
Theres only 1 episode downloaded currently
Chris Wolker
Chris Wolker Tech Expert & Writer
Is it about some streaming service?
Customer Reply
nope. I am on an excellent internet provider'
what do you mean with steaming servoce
i dont understand. lol
Chris Wolker
Chris Wolker Tech Expert & Writer
I mean, do you use some app like Netflix or Roku?
Customer Reply
Netflix
Chris Wolker
Chris Wolker Tech Expert & Writer
So, the issue is with the Netflix app, correct?
Customer Reply
yes
Chris Wolker
Chris Wolker Tech Expert & Writer
Ok, got it
Customer Reply
The same error shows on my son's phone too if he wants to download
Chris Wolker
Chris Wolker Tech Expert & Writer
I see
Customer Reply
yes. thank you
Chris Wolker
Chris Wolker Tech Expert & Writer
Sure, you are welcome
This error means you’ve reached the limit of how many downloads you can have in your account.
Deleting the downloads you’re done watching is usually enough to fix this error.
Customer Reply
thats the problem. there are no downloaded episodes. only episode
Chris Wolker
Chris Wolker Tech Expert & Writer
I see
Customer Reply
previously i could download many episodes . now its not allowing me to download anything
Chris Wolker
Chris Wolker Tech Expert & Writer
Try this way, please:
1. From the Netflix app, tap Profiles profile icon. If you don't see Profiles, tap More in the lower right.
2. Scroll down and tap App Settings.
3. Tap Delete All Downloads.
4. On the confirmation screen, tap Delete. All downloaded titles will be deleted.
5. Try to download a TV show or movie again.
Customer Reply
there is only episode downloaded
Chris Wolker
Chris Wolker Tech Expert & Writer
I got you
Please, try the instruction above
Customer Reply
i did that just now. it didnt work
Chris Wolker
Chris Wolker Tech Expert & Writer
Did you get any errors?
Customer Reply
hold on i will try it again
Chris Wolker
Chris Wolker Tech Expert & Writer
Sure, take your time
Customer Reply
same error
Chris Wolker
Chris Wolker Tech Expert & Writer
Ok, noted
Customer Reply
Internal storage shows: Used 22 GB Netflix 19B fREE 5.7gb
Chris Wolker
Chris Wolker Tech Expert & Writer
Try this way then:
1. Open the Netflix app.
2. Tap the More icon.
3. Select Account.
4. Under Settings, select Manage Download Devices.
5. Select Remove Device on every device except your phone.
Customer Reply
on my device it is showing all the downloaded episodes that i downloaded previously
how do i delete it, it is showing hide dwnloads
Chris Wolker
Chris Wolker Tech Expert & Writer
Where do you see it?
Customer Reply
manage download devices/ Andoid Phone/Show downloads
Chris Wolker
Chris Wolker Tech Expert & Writer
OK, got it
Customer Reply
below that is remove device
Chris Wolker
Chris Wolker Tech Expert & Writer
Is it in the Netflix app?
Customer Reply
yip
i think it never deleted the downloads. does that make sense
Chris Wolker
Chris Wolker Tech Expert & Writer
Could be. Select Remove Device there, please
Customer Reply
done
Chris Wolker
Chris Wolker Tech Expert & Writer
Ok, good
What do you see in the Netflix app now?
Customer Reply
you have no devices with downloads
must i try and download a episode
Chris Wolker
Chris Wolker Tech Expert & Writer
Ok, good
Yes, please
try to download something
Customer Reply
give me 5 min. my boss is calling me
Chris Wolker
Chris Wolker Tech Expert & Writer
Sure, take your time
Customer Reply
im back
Chris Wolker
Chris Wolker Tech Expert & Writer
Try downloading something now, please, and tell me about the result
Customer Reply
it showing ok
Chris Wolker
Chris Wolker Tech Expert & Writer
So, is it resolved now?
Customer Reply
hold on please. im a bit slow. lol
Chris Wolker
Chris Wolker Tech Expert & Writer
Sure, no problem
I'm here
Customer Reply
trying to download. tx
Chris Wolker
Chris Wolker Tech Expert & Writer
Tell me if you see any errors
Customer Reply
its downloading 2 seasons how do i cancel season 6 download. i only want season 7
Chris Wolker
Chris Wolker Tech Expert & Writer
Follow the instructions below:
1. From the Netflix app, tap Downloads Download Icon.
2. From the upper right, tap Edit edit pencil.
3. To delete an individual episode from a TV show, tap the TV show first.
Tap the red X to remove the download from your device.
Customer Reply
thanx! u r a star!!!!
if i require your services again, what do i do?
Chris Wolker
Chris Wolker Tech Expert & Writer
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
thanx soooo much. enjoy your day. you were amazing. 5 stars for your help
how do i save this chat as a bookmark. lol
Chris Wolker
Chris Wolker Tech Expert & Writer
There should be a star or a bookmark icon at the top right corner of this window