Expert: Vitalii Yovko
Vitalii Yovko (Expert): Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Vitalii Yovko:Nice to meet you, *****!
Vitalii Yovko: Can you please explain the issue in detail?
Vitalii Yovko: What do you mean by disabled?
Customer: I was on aol and a Microsoft warning came up and said that my computer windows access is the block security
Vitalii Yovko: This is scam message
Vitalii Yovko: Just try to restart your computer
Customer: I did and it is still there
Vitalii Yovko: Ok
Vitalii Yovko: Please restart your computer and press F11 while it restarts
Customer: Still there
Vitalii Yovko: Try this:
Hard reboot (press and hold the power button to power off the computer) your computer and repeat the process a couple of times. Usually, it takes two consecutive system reboots within two minutes of boot completion for your computer to boot into Windows RE
Customer: Okay that works
Vitalii Yovko: Now what do you see on your screen?
Customer: it is back to normal
Vitalii Yovko: That is good to hear!
Vitalii Yovko: Is there anything else I can do for you today?
Customer: I think you solved the problem
Vitalii Yovko: Have a nice day!
Customer: Thank you very much