Hello, thank you for using Howly.
What troubleshooting have you done with your Aol. mail so far?
None. I would not know what to trouble shoot?
Got it, no worries, I will do everything I can in order to help you!
Could you please clarify what messages are we talking about? Is it sending emails from your account?
New Mail Had over 300 messages on it everyday for past five days. Spam had 30 or so all of it with some good mail in the new mail
Deleted app on cell phone when problem began.
I see, so you receive a lot of spam, right?
Yes but on new mail
Could you please clarify if these spam emails have anything similar, like keywords?
no, tried unsubsubscribing but did not seem to work
I see
Could you please take a photo of one of these spam emails? Just want to know if it is some kind of promotion or something else.
unsubsubscribing indivual emails
sure
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Alternatively, you can send it via email: help@howly.com
where do I text picture the mails I am getting are from all kinds of advertisers stuff I normally would see in spam which I never read and delete
Got it, could you please tell me the email address you receive spam emails on?
*****@aol.com
Just looked at emails and they come from all kinds of advertisers with different addresses nothing common to any of the except they should be in spam. Should I shut downioad aol and reload it?
Please follow this:
I think I have and Got new titles for block mail
Noted that, *****.
Please follow these instructions:
Also, keep me tuned if there will appear any issues or additional questions!
Thanks I got it from here.
You're very welcome!
Is there anything else I can do for you today?
Thanks for your help
No problem!
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