Updated: April 06, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

Im trying to open my account of HBOMAX on my tv but won’t work, in my phone works perfectly fine

Hello, thank you for using Howly.
Can you please tell me the brand and the model of your TV?
If you do not know the exact model of your device then, please, try to look for product sticker at the back of your TV.

Customer Replay

Model 65s451

To download HBO Max on your TCL TV, you'll need open “The Roku Channel” application on TCL TVs that have Roku built-in.


Customer Replay

I have it downloaded already

What difficulties have you encountered while opening your account?

Customer Replay

Im trying to sign in and it does not let me in

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Do you mean you can’t log in due to a forgotten password?

Customer Replay


One more question, please, have you tried to reset the forgotten password?

Customer Replay


Got it!
Please follow these instructions to reset your HBO MAX password:
Go to HBOMax.com/forgot-password.
Enter your account email and then choose Submit.
Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max.
Open the 'Reset Your HBO Max Password' email and choose Reset Password.
Enter a new password and then choose Save Password.

Customer Replay

Yes i just did

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I see.
Have you reset the password?

Customer Replay

Yes thank you im in
Good job

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

No thanks so much

You are always welcome!

Customer Replay

Have a good one

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Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay

I will

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