Updated: April 04, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I was using the Excel Tutorial on my new computer, and it froze

Only Excel froze. It says Reference isnt valid. How can I un-freeze it??? I can't even close that box.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Is the Excel program frozen?


Customer Replay

Yes. It says Reference not valid.

Got you
Please, try to do the following:
Press simultaneously "Ctrl-Alt-Delete" on your keyboard. It will bring up the Task Manager window or a drop-down menu that will allow you to see the status of all currently running programs and to terminate any of them.

Customer Replay


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Please, update me of the results

Customer Replay

I terminated all, including Excel.

Now try to open Excel one more time, it suppose to work fine

Customer Replay

I think it has opened ok. But I'm afraid to try the tutorial again; it might freeze up again!

No worries, it shouldn't happen
Just try not to open a lot of programs at the same time
Is there anything else I can do for you today?

Customer Replay

I don't think so, unless it happens again!
Thank you

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