Updated: April 06, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I was trying to buy a game and it won't let me do

And I just bout my ps5 like 3 months ago. I have looked all over YouTube and internet and I cannot figure out what I did to mess it up

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!
What was it with your PS?

Customer Replay

My ps5


Got it, what is the issue?

Customer Replay

I couldn't buy anything with my credit card I couldn't buy anything and YouTube told me to change my email address so I did and if we started my PlayStation then when I turned it back on it wouldn't get past the screen that told me to plug up my controller but my controller won't sync

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I see, when did the issue first occur?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3460128
Right after I change my email address to something else or I could have been when I remove my account it happened so fast

Do you have a PlayStation account?

Customer Replay

The picture I sent you I can't get past that

Ok, got it.

Customer Replay

For some reason I can't sign into my Playstation app either

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I see, it could be that the email change signed you out.
Does it not let you log in, what is the issue?

Customer Replay

When I turn it on it just let me pass that screen that tells me to plug in my controller the one that sent the picture of that's it it shows a PS logo and that's it

And when you plug in the controller, does the screen change?

Customer Replay

Nope when I press the button it'll turn blue for a second then I'll turn it Orange then I press the button again and it flickers blue and it turns it once it turns back to Orange

Orange light usually indicates that your controller needs to be charged.
Can you check if it's charged?

Customer Replay

How can i

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Turn off your PlayStation 5 completely by holding down the power button until you hear one beep and another one in five seconds.

Customer Replay

I thought if you plug in your controller to the PlayStation itself then you push the button it should still work without it before we charge but I don't know I'm plugged it in now to charge it

That's good!
You can also unplug all the cables on the back of the console and leave it for one minute and plug everything back again. This will hard reset the console.

Customer Replay

Thank u fixws it

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