Created: October 17, 2022

I was trying to buy a game and it won’t let me do

And I just bout my ps5 like 3 months ago. I have looked all over YouTube and internet and I cannot figure out what I did to mess it up
Last Edit: November 16, 2022
Daniel Moore
Daniel Moore Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****!
What was it with your PS?
Customer Reply
My ps5
Daniel Moore
Daniel Moore Tech Expert & Writer
Got it, what is the issue?
Customer Reply
I couldn't buy anything with my credit card I couldn't buy anything and YouTube told me to change my email address so I did and if we started my PlayStation then when I turned it back on it wouldn't get past the screen that told me to plug up my controller but my controller won't sync
Daniel Moore
Daniel Moore Tech Expert & Writer
I see, when did the issue first occur?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3460128
Right after I change my email address to something else or I could have been when I remove my account it happened so fast
Daniel Moore
Daniel Moore Tech Expert & Writer
Do you have a PlayStation account?
Customer Reply
The picture I sent you I can't get past that
Yes
Daniel Moore
Daniel Moore Tech Expert & Writer
Ok, got it.
Customer Reply
For some reason I can't sign into my Playstation app either
Daniel Moore
Daniel Moore Tech Expert & Writer
I see, it could be that the email change signed you out.
Does it not let you log in, what is the issue?
Customer Reply
When I turn it on it just let me pass that screen that tells me to plug in my controller the one that sent the picture of that's it it shows a PS logo and that's it
Daniel Moore
Daniel Moore Tech Expert & Writer
And when you plug in the controller, does the screen change?
Customer Reply
Nope when I press the button it'll turn blue for a second then I'll turn it Orange then I press the button again and it flickers blue and it turns it once it turns back to Orange
Daniel Moore
Daniel Moore Tech Expert & Writer
Orange light usually indicates that your controller needs to be charged.
Can you check if it's charged?
Customer Reply
How can i
Daniel Moore
Daniel Moore Tech Expert & Writer
Turn off your PlayStation 5 completely by holding down the power button until you hear one beep and another one in five seconds.
Customer Reply
I thought if you plug in your controller to the PlayStation itself then you push the button it should still work without it before we charge but I don't know I'm plugged it in now to charge it
Daniel Moore
Daniel Moore Tech Expert & Writer
That's good!
You can also unplug all the cables on the back of the console and leave it for one minute and plug everything back again. This will hard reset the console.
Customer Reply
Thank u fixws it