I was charged by Uber twice for the same destination

Short summary:

It's important to note that if you see an additional or duplicate charge on your trip, it's most likely an authorization hold. When you initiate a trip with Uber, they may place a temporary hold for the upfront price of the trip on your payment method. It's important to remember that this hold includes trips that may be later canceled. The good news is that Uber voids this hold immediately. However, it may take a few business days for the hold to reflect in your account depending on your bank's policies.

Top answer

Yelyzaveta Tsyplenko

Hello, thank you for using Howly.
What looks like an extra or duplicate charge on a trip is likely an authorization hold. At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This also includes trips that are later canceled.
Uber immediately voids the hold, though it may take a few business days to reflect in your account (depending on your bank's policies)

Customer Replay

Thank you

Yelyzaveta Tsyplenko

Do you have any additional questions I can help you with?

Customer Replay

no I appreciate your service

Yelyzaveta Tsyplenko

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