Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
i have both phone ON & connected to my wifi
Launch Smart Switch App on both devices. Go to Settings > Cloud and Accounts > Smart Switch > Wireless.
Is everything clear with the provided instruction?
i dont have cloud and accounts
Could you please create an account? Simply follow the steps on your screen.
i have accounts and backup -smart switch
Did you select Wireless?
there is no wireless in accounts and backup
Please close Smart Switch application.
ok i am back on home screen
Try opening the Smart Switch again after that.
smart switch is open on both phones
Go to Settings > Cloud and Accounts > Smart Switch.
What options do you see there?
both phone says transfer your data back up and restore your data
You will need to click on transfer your data tab on your old phone.
yes new ph is asking for old ph to update smart switch
I see. Could you please do it?
just reinstalling it
ok it seems to be transfer data
now new phone says not enough space
Did you follow the steps on your old phone?
yes now copyin accounts
Ok. Let's wait for the process to finish.
ok says it will take 29 mins
i will be back then
Sure :) Please take your time, *****.
What stage are you at?
yes its up to 57%
Is it still loading the information, *****?
Got it, thank you!
ok done thank you
I see. Did you manage to transfer the data?
yes just checking now
so do i now transfer the sim card from my old ph to my new ph
ok looks like i have missed some apps.. i will try again later
Is there anything else I can do for you today?
no thanks not right now
Please feel free to contact us at any time. We'll be happy to help you.
What about starting a discussion? Be the first to share your thoughts!