Updated: March 21, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

I want to report the profile of a ***** and that someone used another person messenger

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What messanger are you talking about?

Customer Replay

Facebook messenger A person used my friend’s messenger

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Okay, got you

Customer Replay

Facebook messages to convince to trust someone and when I ca

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Are you using the app or the website version of Facebook?

Customer Replay

I was using the app but they continued to contact me so I deleted Facebook and messenger

Got it

  1. Go to the impersonating profile on the Facebook website (if you can't find it, try searching for the name used on the profile or asking your friends if they can send you a link to it)
  2. Tap below the cover photo and select Find support or report profile. Follow the on-screen instructions for impersonation to file a report.
Customer Replay

Ok I am not technically knowledgeable but is sounds clear enough so I will try

It's okay, if you have any trouble doing it, just come back to the chat and I'll help you

Customer Replay

Do I need to log in again to my account

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Yes, correct. Only this way will you be able to report

Customer Replay

Ok

Take your time

Customer Replay

I found ***** pressed on profile pressed question Scam and block. Is that it. I have block my friend who was hacked and her messenger was used to contact me. Did I cover everything. Thanks

Okay, I see that you reported the scammers. Great work!
That's pretty much everything, FB must do its part about this issue

Customer Replay

Thanks

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You're welcome!
Do you have any additional questions I can help you with?

Customer Replay

Should I only use Facebook and messenger through the web instead of the Apps

No, but you should definitely secure your account and your personal info

Customer Replay

How do you that

Here are a few things you can do to keep your account secure:

  1. Protect your password
  2. Never share your login information.
  3. Log out of Facebook when you use a computer you share with other people.
  4. Don't accept friend requests from people you don't know.
  5. Watch out for malicious software.


Is everything clear with the provided instruction?

Customer Replay

Ok thanks clear

Is there anything else I can do for you today?

Customer Replay

No you have been great
thanks

You're welcome!
I am so pleased to see your issue got resolved!

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