Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Is your watch stuck on this screen?
Is your watch stuck on this screen?
Customer Reply
That is absolutely what it is stuck on
I see.
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
everything that I can think of. No matter what I do it only should shows that screen that says Grid view
Have you tried both your Apple Watch and iPhone?
Customer Reply
the screen lets me switch to List view and that is all. I can’t cancel or edit the screen
Have you tried restarting both your Apple Watch and iPhone?
Customer Reply
No. I can turn my phone off but how do I turn the watch off when it will do nothing but stay on that app.
Noted, thank you, *****!
Try this, please:
1. Press and hold the side button until you see the power button in the upper-right corner of the display.
2. Tap the power button.
3. Drag the Power Off slider.
4. After your watch turns off, press and hold the side button again until you see the Apple logo.
Tell me if it helps.
Try this, please:
1. Press and hold the side button until you see the power button in the upper-right corner of the display.
2. Tap the power button.
3. Drag the Power Off slider.
4. After your watch turns off, press and hold the side button again until you see the Apple logo.
Tell me if it helps.
Customer Reply
It helped very much and I was finally able to use my watch
I'm glad to hear this!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
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