Created: November 3, 2022

I want to confirm what my coverage includes

I was hacked through email. Not sure how this happened since I have Norton
Last Edit: November 3, 2022
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Thank you
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Can you elaborate on what service coverage are we talking about?
Customer Reply
I have a Norton subscription . My email was hacked on Saturday. Is my subscription not enough protection
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Probably some phishing attack
View your entitlements
Sign in to your account. The My Norton page lists the products and the features that are included in your subscription plan. Depending on your subscription plan, you can review or set up any of the entitlement.
Customer Reply
I was Norton only protects against viruses, is that true
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Also by extension it protects your data, so technically it's also helps with data security per se
Customer Reply
I pulled up the page . I have Norton 360 with lifelock
is this complete coverage?
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Yep
Customer Reply
then I don’t understand how my email was compromised I received several notices from friends that gift cards were requested through my email. Yahoo support connected me with a tech company. There was over a hundred attempts from around the world. The tech said they got into everything
I forgot I have Norton or I would have contacted the site
Oliver Maslou
Oliver Maslou Tech Expert & Writer
No worries, do you need assistance with recovering the hacked email?
Customer Reply
no I did that. I want to why since I have the program
Oliver Maslou
Oliver Maslou Tech Expert & Writer
There could be multiple reasons, a data breach of facebook, a phishing attack etc.
No-one is safe from this these days
Customer Reply
Wouldn’t Norton have prevented that or notified me?
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Not really as the hackers would use your credentials
Customer Reply
I don’t understand why I have the program if I am not being protected against hackers
Oliver Maslou
Oliver Maslou Tech Expert & Writer
The program helps but it's not a 100% assurance that you won't be hacked, *****
The program can't save you from data breaches from different companies
Customer Reply
is there a different program I should have? I forgot about Norton and I signed up with SS Geeks. Very expensive. Does Norton do everything that they do?
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Nope, that's about enough, *****
Like Norton is quite enough in my opinion
Customer Reply
And I do have identity theft protection?
I did delete FB
do I need to change my email address?
Oliver Maslou
Oliver Maslou Tech Expert & Writer
No, that wouldn't make much sense, stick to the old address, just don't use your login details on shady sites/ 3rd party apps and you'll be fine
And don't send photo's of your IDs to nobody on the internet
Customer Reply
I haven’t done that, thankfully
Thank you, I will cancel that very expensive plan
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Glad to assist, *****
Customer Reply
you have been very helpful
Oliver Maslou
Oliver Maslou Tech Expert & Writer
And you are a very pleasant client to converse with:)