Updated: May 30, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

I want to confirm what my Norton coverage includes

I was hacked through email. Not sure how this happened since I have Norton

Short summary:

Step 1: Verify Your Norton Subscription

  • Sign in to your Norton account and check your subscription details.

Step 2: Understand Norton's Coverage

  • Norton 360 with Lifelock provides comprehensive virus protection and data security.

Step 3: Recovering Hacked Email

  • Take necessary steps to recover your hacked email, such as changing passwords and enabling two-factor authentication.

Step 4: Assess Norton's Limitations

  • Note that Norton cannot guarantee protection against all hacking attempts or notify you of every breach.

Step 5: Evaluate Additional Programs

  • Consider if you need extra security beyond Norton's coverage and research other programs if necessary.

Step 6: Practice Safe Online Habits

  • Avoid using your login credentials on suspicious websites and be cautious when sharing personal information.

Step 8: Evaluate the Need for Changing Email Address

  • Changing your email address is not necessary unless it has been compromised.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Thank you

Can you elaborate on what service coverage are we talking about?

Customer Replay

I have a Norton subscription . My email was hacked on Saturday. Is my subscription not enough protection

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Top answer

Probably some phishing attack

  • View your entitlements
  • Sign in to your account.
  • The My Norton page lists the products and the features that are included in your subscription plan.
  • Depending on your subscription plan, you can review or set up any of the entitlement.

Customer Replay

I was Norton only protects against viruses, is that true

Also by extension it protects your data, so technically it's also helps with data security per se

Customer Replay

I pulled up the page . I have Norton 360 with lifelock
is this complete coverage?

Customer Replay

then I don’t understand how my email was compromised I received several notices from friends that gift cards were requested through my email. Yahoo support connected me with a tech company. There was over a hundred attempts from around the world. The tech said they got into everything
I forgot I have Norton or I would have contacted the site

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No worries, do you need assistance with recovering the hacked email?

Customer Replay

no I did that. I want to why since I have the program

There could be multiple reasons, a data breach of facebook, a phishing attack etc.
No-one is safe from this these days

Customer Replay

Wouldn’t Norton have prevented that or notified me?

Not really as the hackers would use your credentials

Customer Replay

I don’t understand why I have the program if I am not being protected against hackers

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The program helps but it's not a 100% assurance that you won't be hacked, *****
The program can't save you from data breaches from different companies

Customer Replay

is there a different program I should have? I forgot about Norton and I signed up with SS Geeks. Very expensive. Does Norton do everything that they do?

Nope, that's about enough, *****
Like Norton is quite enough in my opinion

Customer Replay

And I do have identity theft protection?
I did delete FB
do I need to change my email address?

No, that wouldn't make much sense, stick to the old address, just don't use your login details on shady sites/ 3rd party apps and you'll be fine
And don't send photo's of your IDs to nobody on the internet

Customer Replay

I haven’t done that, thankfully
Thank you, I will cancel that very expensive plan

Glad to assist, *****

Customer Replay

you have been very helpful

And you are a very pleasant client to converse with:)

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Invalid Date
I've been using Norton for years, and their coverage is excellent.
Invalid Date
Does Norton coverage include protection for mobile devices as well? 📱
1 reply
  1. RadRacerX
    Invalid Date
    PolyphonicPianoMan, Yes, Norton provides mobile device protection as part of their coverage.

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