Step 1: Verify Your Norton Subscription
Step 2: Understand Norton's Coverage
Step 3: Recovering Hacked Email
Step 4: Assess Norton's Limitations
Step 5: Evaluate Additional Programs
Step 6: Practice Safe Online Habits
Step 8: Evaluate the Need for Changing Email Address
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Can you elaborate on what service coverage are we talking about?
I have a Norton subscription . My email was hacked on Saturday. Is my subscription not enough protection
Probably some phishing attack
I was Norton only protects against viruses, is that true
Also by extension it protects your data, so technically it's also helps with data security per se
I pulled up the page . I have Norton 360 with lifelock
is this complete coverage?
then I don’t understand how my email was compromised I received several notices from friends that gift cards were requested through my email. Yahoo support connected me with a tech company. There was over a hundred attempts from around the world. The tech said they got into everything
I forgot I have Norton or I would have contacted the site
No worries, do you need assistance with recovering the hacked email?
no I did that. I want to why since I have the program
There could be multiple reasons, a data breach of facebook, a phishing attack etc.
No-one is safe from this these days
Wouldn’t Norton have prevented that or notified me?
Not really as the hackers would use your credentials
I don’t understand why I have the program if I am not being protected against hackers
The program helps but it's not a 100% assurance that you won't be hacked, *****
The program can't save you from data breaches from different companies
is there a different program I should have? I forgot about Norton and I signed up with SS Geeks. Very expensive. Does Norton do everything that they do?
Nope, that's about enough, *****
Like Norton is quite enough in my opinion
And I do have identity theft protection?
I did delete FB
do I need to change my email address?
No, that wouldn't make much sense, stick to the old address, just don't use your login details on shady sites/ 3rd party apps and you'll be fine
And don't send photo's of your IDs to nobody on the internet
I haven’t done that, thankfully
Thank you, I will cancel that very expensive plan
Glad to assist, *****
you have been very helpful
And you are a very pleasant client to converse with:)