Updated: March 19, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I subscribe to Microsoft 365 annually, yet whenever I try to create a Word document, it opens Word 2010 and starts installing that program again.

How can I open Word 365 each time to create a new document?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Are you opening the new Word file directly from 365 office?


Customer Replay

No, I don't know how to do that, I guess.

I will guide you.

Customer Replay


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To do it: Sign in to Microsoft 365, go to your OneDrive library or team site, and then click the name of a Word, Excel, PowerPoint, OneNote, or PDF document. The document opens in your browser, in Office for the web. Office for the web also opens Word, Excel, PowerPoint, and PDF attachments in Outlook Web App.

Customer Replay

Sounds simple enough.

Please try it out.
Let me know when you are done.

Customer Replay

I seem to be on the Just Answer page and not Microsoft 365?

Do you see that it it Just Answer page?

Customer Replay


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No worries, just sign in from HERE >>> https://www.office.com/

Customer Replay

Ok. I can't get in. Apparently, I don't know my correct password

I see, click on the 'Forgot password?' option there to reset the password.

Customer Replay

ok Sorry

No worries.
Did you reset it?

Customer Replay

Ok. I reset it and got in and opened a New Document in Word. Now how do I save any such document on my computer?

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To save it, open the document > Click FILE > Save, pick or browse to a folder, type a name for your document in the File name box, and click Save.

Customer Replay

Okay. Thank you so very much for your help and, especially, your patience.

You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

I don't think so, but thank you for offer. You've been great!

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