Created: January 18, 2023

I subscribe to Microsoft 365 annually, yet whenever I try to create a Word document, it opens Word 2010 and starts installing that program again.

How can I open Word 365 each time to create a new document?
Last Edit: January 18, 2023
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Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****!
Are you opening the new Word file directly from 365 office?
Customer Reply
No, I don't know how to do that, I guess.
Ivy Davis
Ivy Davis Tech Expert & Writer
I will guide you.
Customer Reply
Ok
Ivy Davis
Ivy Davis Tech Expert & Writer
To do it: Sign in to Microsoft 365, go to your OneDrive library or team site, and then click the name of a Word, Excel, PowerPoint, OneNote, or PDF document. The document opens in your browser, in Office for the web. Office for the web also opens Word, Excel, PowerPoint, and PDF attachments in Outlook Web App.
Customer Reply
Sounds simple enough.
Ivy Davis
Ivy Davis Tech Expert & Writer
Please try it out.
Let me know when you are done.
Customer Reply
I seem to be on the Just Answer page and not Microsoft 365?
Ivy Davis
Ivy Davis Tech Expert & Writer
Do you see that it it Just Answer page?
Customer Reply
Yes
Ivy Davis
Ivy Davis Tech Expert & Writer
No worries, just sign in from HERE >>> https://www.office.com/
Customer Reply
Ok. I can't get in. Apparently, I don't know my correct password
Ivy Davis
Ivy Davis Tech Expert & Writer
I see, click on the 'Forgot password?' option there to reset the password.
Customer Reply
ok Sorry
Ivy Davis
Ivy Davis Tech Expert & Writer
No worries.
Did you reset it?
Customer Reply
Ok. I reset it and got in and opened a New Document in Word. Now how do I save any such document on my computer?
Ivy Davis
Ivy Davis Tech Expert & Writer
To save it, open the document > Click FILE > Save, pick or browse to a folder, type a name for your document in the File name box, and click Save.
Customer Reply
Okay. Thank you so very much for your help and, especially, your patience.
Ivy Davis
Ivy Davis Tech Expert & Writer
You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
I don't think so, but thank you for offer. You've been great!

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