Updated: March 24, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I received a replacement iPhone 13 today for mine that has Ben causing problems

In the process of setting up the new phonr,

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

In setting up the new phone, I accidentally turned on the Zoom feature. I now have huge text on the screen of my new phone and don’t know how to turn it off. An you help?

Let me provide you with instructions on how to solve it

Customer Replay


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Go to Settings > Display & Brightness, then select Text Size. Drag the slider to select the font size you want.

Customer Replay

I’m on a set-up screen that is asking me to enter my Apple ID. I can only see half of a keyboard and cannot figure out how to get past this screen.

One more question, could you tell me the model of your Phone?

Customer Replay



Thank you!
Please, follow these steps:
Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the side button.

Customer Replay

I’m getting a cancel prompt but no Apple.
Apple logo

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Cancel set up process?
Please, confirm the cancel and try to start from the beginning.

Customer Replay

the cancel I’m seeing seems to be on my logon page, it I’m only seeing te right side of the number pad

then try to follow the steps above one more time, just to be sure

Customer Replay

ah, I just got the Apple logo, so I think I’m on the right path. Please hold on while I try to access the settings.

Sure, keep me posted

Customer Replay

it’s working! Thanks so much!

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Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!

Customer Replay

you too!

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
I am so pleased to see your issue got resolved!

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