Updated: March 12, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

I received a message that my package was delivered and they aren't there

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Where did you make an order for this package?

Customer Replay

In mo to be sent to Lincoln Nebraska

What service do you mean? The name of delivery company

Customer Replay



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Thanks for the clarification

Customer Replay

I ordered my grand babies clothes and they aren't there.where are they

Do you have your tracking number?

Customer Replay


Please, follow this link - https://www.ups.com/track?loc=en_HN&requester=ST/ in order to track your order

Customer Replay


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Please, use it and enter to search field via link
And tell me the result
Did you succeed?

Customer Replay

They said it was delivered

If you see Delivered status but didn`t receive it, you need to file a claim to UPS via this link - https://www.ups.com/us/en/support/file-a-claim.page
Did you succeed?

Customer Replay

They found the package. It was put on the back porch. We have it thank you 😊

Oh that's great!
Is there anything else I can do for you today?

Customer Replay

No thank you I appreciate your time

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Not at all! Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!😊

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