Hello! Thank you for choosing our service. May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Could you specify the name of the website you placed an order from?
Could you specify the name of the website you placed an order from?
Customer Reply
shein
Got you. So you need to exchange the items, right? When did you receive it?
Customer Reply
i haven’t received it I ordered it this morning an I need to change the size before it ships
Got you
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
You can either cancel the order and place a new one since it's not shipped yet. Or contact Shein support and ask them to review your order and adjust it
What option works best for you, *****?
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
You can either cancel the order and place a new one since it's not shipped yet. Or contact Shein support and ask them to review your order and adjust it
What option works best for you, *****?
Customer Reply
cancel the order
Got you
You are able to log in to your Shein account, right?
You are able to log in to your Shein account, right?
Customer Reply
yes
Good
sign in to your Shein account, go to your orders list, choose the order you want to cancel, and press Cancel.
Once it's canceled, you can place a new order with the right size
sign in to your Shein account, go to your orders list, choose the order you want to cancel, and press Cancel.
Once it's canceled, you can place a new order with the right size
Customer Reply
ok thanks
It's my pleasure!
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