Updated: May 19, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I ordered a shein top but I need to change the size

Short summary:

Sign in to your Shein account, go to your orders list, choose the order you want to cancel, and press Cancel. Once it's canceled, you can place a new order with the right size.

Hello! Thank you for choosing our service. May I know your first name, please?

Customer Replay

*****

Nice to meet you, *****!
Could you specify the name of the website you placed an order from?

Customer Replay

shein

image

Got you. So you need to exchange the items, right? When did you receive it?

Customer Replay

i haven’t received it I ordered it this morning an I need to change the size before it ships

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Got you
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
You can either cancel the order and place a new one since it's not shipped yet. Or contact Shein support and ask them to review your order and adjust it
What option works best for you, *****?

Customer Replay

cancel the order

Got you
You are able to log in to your Shein account, right?

Customer Replay

yes

Top answer

Good
sign in to your Shein account, go to your orders list, choose the order you want to cancel, and press Cancel.
Once it's canceled, you can place a new order with the right size

Customer Replay

ok thanks

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It's my pleasure!

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Comments

2 comments
Zippy
Invalid Date
Size issues are such a hassle with online shopping!😒
Stardust
Invalid Date
Had the same issue. Turned out I was checking the wrong size chart!

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