Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
This is the email I received
Visitor uploaded: image.png
Type: image/png
Size: 844290
Visitor uploaded: image.png
Type: image/png
Size: 844290
Have you tried to click on "Sign in" link in your email?
Customer Reply
I signed in and nothing changed. Still cannot access any of my photos
Can you please provide me with a screenshot of what you see inside your OneDrive account?
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 303078
Can’t download any photos from there
Type: image/png
Size: 303078
Can’t download any photos from there
Thanks. One moment, please
1. In the OneDrive app, open the folder that has the photos or videos you want
to download. Make sure the folder contents appear in List view, not as thumbnails.
2. Select a photo or video. I have tried this multiple times. It doesn’t work. It keeps asking me to sign in again. I’ve reset my password multiple times and I still can’t download anything
Have you tried to re-install the app?
1. In the OneDrive app, open the folder that has the photos or videos you want
to download. Make sure the folder contents appear in List view, not as thumbnails.
2. Select a photo or video. I have tried this multiple times. It doesn’t work. It keeps asking me to sign in again. I’ve reset my password multiple times and I still can’t download anything
Have you tried to re-install the app?
Customer Reply
No
Open app store
Tap on a search bar and type OneDrive
Tap on the app in the list
Tap uninstall. After it would be uninstalled successfully - tap on install again
Tap on a search bar and type OneDrive
Tap on the app in the list
Tap uninstall. After it would be uninstalled successfully - tap on install again
Customer Reply
Ok trying it bow
Take your time!
Customer Reply
This is not working.
I cannot sign in
I’ve reset my password and tried 3 times. Everytime I type the email and password in i get this screen and it returns me to login
Visitor uploaded: image.png
Type: image/png
Size: 1533454
I cannot sign in
I’ve reset my password and tried 3 times. Everytime I type the email and password in i get this screen and it returns me to login
Visitor uploaded: image.png
Type: image/png
Size: 1533454
Please, try to click "sign out" again
And then sign in back.
And then sign in back.
Customer Reply
That worked. Jesus Christ
thanknyou for your help!
thanknyou for your help!
Can I help you with anything else?
Customer Reply
No
I am so pleased to see your issue got resolved!
No comments yet...
Comments