Updated: March 21, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

I need to reactivate my OneDrive

I logged in and wasn’t able to get it to work

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

This is the email I received
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Size: 844290

Have you tried to click on "Sign in" link in your email?

Customer Replay

I signed in and nothing changed. Still cannot access any of my photos

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Can you please provide me with a screenshot of what you see inside your OneDrive account?


Customer Replay

Visitor uploaded: image.png
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Size: 303078
Can’t download any photos from there

Thanks. One moment, please

  1. In the OneDrive app, open the folder that has the photos or videos you want
    to download. Make sure the folder contents appear in List view, not as thumbnails.
  2. Select a photo or video. I have tried this multiple times. It doesn’t work. It keeps asking me to sign in again. I’ve reset my password multiple times and I still can’t download anything
    Have you tried to re-install the app?
Customer Replay


Open app store
Tap on a search bar and type OneDrive
Tap on the app in the list
Tap uninstall. After it would be uninstalled successfully - tap on install again

Customer Replay

Ok trying it bow

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Take your time!

Customer Replay

This is not working.
I cannot sign in
I’ve reset my password and tried 3 times. Everytime I type the email and password in i get this screen and it returns me to login
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Please, try to click "sign out" again
And then sign in back.

Customer Replay

That worked. Jesus Christ
thanknyou for your help!

Can I help you with anything else?

Customer Replay


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I am so pleased to see your issue got resolved!

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