Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
You don't know how to install programs on your PC, right?
You don't know how to install programs on your PC, right?
Customer Reply
Yes downloads, NordVPN
Thank you for the clarification!
What PC model do you have, *****?
What PC model do you have, *****?
Customer Reply
Mac
Thank you for the provided details.
In the App Store on your Mac, click your name in the bottom-left corner, or click Sign In if you're not already. Locate the purchased app like Nord VPN you want to download, then click the Download button.
Is everything clear with the provided instruction?
In the App Store on your Mac, click your name in the bottom-left corner, or click Sign In if you're not already. Locate the purchased app like Nord VPN you want to download, then click the Download button.
Is everything clear with the provided instruction?
Customer Reply
I am with aol and i am on a free nordvpn, not sure where to find that store
In the menu at the top of your screen
If you don't see the icon in the *****k, choose Apple menu > App Store from the menu at the top of your computer screen.
If you don't see the icon in the *****k, choose Apple menu > App Store from the menu at the top of your computer screen.
Customer Reply
I think i have that called the apple store?
Yes, you should
Customer Reply
ok
I'll be here in case you will need any additional help.
Customer Reply
Iam still stuck
Why?
Customer Reply
finding the app store doesn't help me
Do you see, something like this?
Customer Reply
can you go to app store/NorgVPN and go down to Nordvpn: vpn fast&secure 4+ -app store
Didn't really catch the last message, can you, please, rephrase it?
Customer Reply
can you go to app store/NordVNP and go down to Nordvpn: vpn fast & secure 4+ -app store
Do you mean can you install the app without App Store?
Customer Reply
in the top line enter my message and a lot of sites come up. go to the site i mentioned
Thank you
*****, please let me know have you tried to download NordVPN now? Did you succeed?
*****, please let me know have you tried to download NordVPN now? Did you succeed?
Customer Reply
NO
I can't find what to click on
I can't find what to click on
https://apps.apple.com/us/app/nordvpn-vpn-fast-secure/id905953485
Please try this link
Please try this link
Customer Reply
ok now what do i do
Please intall the application
In case you need to login into the system, please do so
In case you need to login into the system, please do so
Customer Reply
I don't see where i can install?
Please make a screenshot of what you see on the screen now
Customer Reply
do you see anywhere i can install on this page>>
Once you send a screenshot of the page, after that I can see it
Customer Reply
what it tells me is "discover" on top
*****, do you know how to send a screenshot?
Customer Reply
I have no idea how to send a screen shot
To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: Screen.png
Type: image/png
Size: 1603039
Type: image/png
Size: 1603039
Have you passed the link I told you?
Customer Reply
No it just goes to this page
Can you type in the search bar there the following: NordVPN: VPN Fast & Secure
Customer Reply
ok
got that page
got that page
Can you show it?
Customer Reply
show this whole page?
Please send me a screenshot of a recently opened page
Customer Reply
Visitor uploaded: Screen.png
Type: image/png
Size: 1387118
Type: image/png
Size: 1387118
Great! I can see there is the link at the very bottom of the screenshot that you sent me. It leads to App Store
Please click on it, it is highlighted in violet
Please click on it, it is highlighted in violet
Customer Reply
did it
Please make a screenshot now of what you see
Customer Reply
Visitor uploaded: Screen.png
Type: image/png
Size: 1703027
Type: image/png
Size: 1703027
Great! You are doing good!
At the top right corner you can see blue button "Get"
At the top right corner you can see blue button "Get"
Customer Reply
click it
The download has to start. Please pay attention that this application can be not for free
Customer Reply
now it says install
Great, Install it
Customer Reply
I did and it went off like maybe it worked?
Seems like! Try to locate the app on your Mac
Go to finder and click on Apps
Agent uploaded: image.png
Type: image/png
Size: 73694
Go to finder and click on Apps
Agent uploaded: image.png
Type: image/png
Size: 73694
Customer Reply
I don't see it should i try the blue botton again?
Yes, please
Customer Reply
Now it tells me to sign in to download from the app store
Great. Please do so. Use your Apple ID to sign in
Customer Reply
now there is a little blue square but there is a blue ring starting to grow longer
Seems like the download has started
Customer Reply
I believe so
Great
Customer Reply
I can check on it through finder? right?
Yes, just as I mentioned above, in the applications
Customer Reply
ok that was a quick fix? no i am sorry it took me so long to get it. Thank you for your help. At one time i did click on the blue botton and i didn't think it was it.
Great! I am pleased to hear that
Everything is good, I am happy you are good to go
Is there anything else I can do for you?
Everything is good, I am happy you are good to go
Is there anything else I can do for you?
Customer Reply
I think i used up your patents. thank you i was lost. that blue button just changed to open.
That mean you have downloaded it
Click on Open
Please let me know how it goes?
Click on Open
Please let me know how it goes?
Customer Reply
I will thank you
You are always welcome!
Is there anything else I can do for you?
Is there anything else I can do for you?
Customer Reply
No i think you have over helped me and again thank you!!!
Nice to hear that :)
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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