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I need to confirm my ride, already paid for in Tucson for Sunday
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you specify what service you're referring to, sir?
I have scheduled a ride with Uber and I would like some type of confirmation that it is scheduled
Did you check your email, sir?
Yes, both inbox and junk
I see.
Are you using an Uber app?
On my laptop I went to Uber.com and requested a pickup on 9/4. I paid the fare with my credit card
Ok, so you've created an Uber account, right?
I think so, but I can't view the scheduled ride
I see, usually, you can view them in your account, sir.
Please click on this https://www.uber.com/global/en/sign-in/ to log into your Uber account.
It gives me the option to sign in to ride
Yes, sign in as a rider, please.
Now it wants to know where to pick me up
I do thank you for your help. This is my first time
Ok, I see, does it ask you to register as a new user?
Of course, sir, my pleasure to help!
No it doesn't
Ok, I see.
You're logged into your account as of now, is that right?
Yes
Ok. Can you check if there's any info regarding your ride?
Uber will show you on the screen that you’ve successfully set up the scheduled ride, including all details of your upcoming trip.
The only thing I can do is tell them where I want to be picked up.
I see.
How do I get Uber to show me my scheduled ride?
It appears that the activity via Uber website is very limited, do you by any chance have an opportunity to install the Uber app on your phone?
I can try. Do I go to the play store and type in Uber?
Yes, that's right!
do i use uber or uber driver app
Simply Uber, sir.
Then Uber-request a ride install?
Correct.
No problem. I do it myself
I think I'm getting there, please bear with me
Sure, I'm here! Take your time, no rush.
I have the app on my phone, now where do I go
Ok, please open the app and tap "Get started".
did it
Ok, now enter your phone number that's linked to the account, follow through the security steps until you get to the main screen with the map.
done
Ok, do you see the map now?
Yes. I clicked on activity and it shows my scheduled ride!!!! THANK YOU SO MUCH FOR YOUR EXCELLANT HELP
Awesome job, you as well, sir :)
Keep in mind that Uber is more centered towards phone app users, so some information might not be shown via Web.
Thank you. Have a great day.
Thank you! Have an awesome day as well.
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