Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
nice to meet you
Have you reported to Uber about this issue?
Customer Reply
yes i did
And you didn't get any response?
Customer Reply
yes..
Got it.
The best way to contact a driver about a lost item is to call them through the Uber app:
1. Open the Uber app and log into your account, if prompted
2. Select “Activity" from the menu at the bottom of the screen and then the trip during which you lost
the item.
3. Tap “Find lost item” and then “Contact driver about a lost item”.
4. Enter your phone number to call the driver.
The best way to contact a driver about a lost item is to call them through the Uber app:
1. Open the Uber app and log into your account, if prompted
2. Select “Activity" from the menu at the bottom of the screen and then the trip during which you lost
the item.
3. Tap “Find lost item” and then “Contact driver about a lost item”.
4. Enter your phone number to call the driver.
Customer Reply
I tried this, but the app says i already reported, so i have to wait.
Uber claims take 1-5 business days to process. Therefore, you should wait for a response, or you can try to send the report again.
Customer Reply
aha……. So it would takes more…
there’s nothing i can do?
because in that bag, there is my passport and wallet
there’s nothing i can do?
because in that bag, there is my passport and wallet
Also, you can try to call Uber customer service via these numbers 800-593-7069 or 800-285-6172. And ask them what stage of processing is your report about the lost item.
Customer Reply
ok thank you for the information
Do you have any additional questions I can help you with?
Customer Reply
no thanks
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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