Updated: April 03, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I just resubscribed t ansestry. How do I get access to my previous trees

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

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Nice to meet you, *****!

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There used to be a telephone number. Do I have that

Your old trees should still be available after re-subscribing
Or did you use another account?

Customer Replay

I created a new account. I don't have the old user name and password

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Reset your password by going to Ancestry.com, clicking "Sign In," and then clicking "Forgot Password?" on the next page. Enter your email address and click Continue. Check your email for the reset code. Enter the code on Ancestry and enter your new password.

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