Updated: March 27, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I just got a warning that some of my files can't be opened because my internet security settings have prevented it - from windows security

Hello, thank you for using Howly.
Could you please tell me what kind of files you tried to open?

Customer Replay

just a word file

I got you.
May I ask about your Windows version?


Customer Replay

it's fairly new - where can I find that?

To find out which version of Windows your device is running, press the Windows logo key + R, type winver in the Open box, and then select OK.

Customer Replay

ok i don't see it

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You have to press the Windows logo key + R on your keyboard.

Customer Replay

Version 22H2
so far it's 146 files I can't open and the list keeps growing

Follow these steps to temporarily turn off real-time Microsoft Defender antivirus protection in Windows Security:

  1. Select Start and type "Windows Security" to search for that app.
  2. Select the Windows Security app from the search results, go to Virus & threat protection, and under Virus & threat protection settings select Manage settings.
  3. Switch Real-time protection to Off.
Customer Replay

OK done

Now try to open one of your files.

Customer Replay

OK it's open - now what

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That's it. Now you are able to open your files.

Customer Replay

do I turn my real-time protection back on?

Sure, you can do this, but you won't be able to open your files.

Customer Replay

Oh I see it turns back on automatically - is that it?

Yes, correct.

Customer Replay

ok thanks

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I'd recommend turning it off when you need to open the files.
Do you have any additional questions I can help you with?

Customer Replay

will I have to do that every time I want to open a file or will it go back to normal?

It depends on which files you want to open.
It will go back to normal.

Customer Replay

OK thanks

If it's just a Word file.

Customer Replay


Don't worry.
Is there anything else I can do for you today?

Customer Replay

no that's it - thanks again

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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