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I have quite an old Kindle and on trying to add a book yesterday I had a message saying it was not possible
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Is anything you want to add to the information about your issue?
Sorry again Kindle....went off almost immediately and I cannot do anything to get the Kindle to open
*****, tell me please, what troubleshooting have you done so far?
As far as the device is concerned it will not allow me to do anything.
Can you, please, specify the book you were trying to add?
No sorry I can't remember which one it was.
Make sure that your Kindle is connected to the internet.
Sync your Kindle from Settings.
Turn off any filters on your home screen or change to another view.
Restart your Kindle.
Check that your account payment method is current.
Make sure that your Kindle has the most recent software update.
I cannot get into my Kindle to do anything and there is no problem with the Internet. I am 80 years old and don't understand what you meN
Okay, I see.
From the home screen, swipe down to open the Quick Actions or select Menu.
Select the Sync icon or the Sync and Check for Items option.
Which home screen on which device?
On your Kindle. Also, can you specify why you can't get into it?
I cannot get into my Kindle. It will not open at all no matter what I try. it allows me to swipe it open but all I get is the screen I was using to order a book and in the middle of the s reen is a box (that gave me the initial message to contact Kindle and then the message disappeared leaving the 'empty' box on the screen.
Got it, and could you tell me the text that you saw in that box?
It went off before I had chance to read all of the message. All I saw was telling me to contact kindle.
Understood, and the Kindle is not operational now, correct?
Yes, I can't get into anything. I feel as somehow the box left in the middle is may be blocking everything
Could you tell me more about the box you're referring to?
It is simply an empty box about 8cm x 1.5cm across the middle of the screen
Thanks for clarifying that, and is it possible for you to take a picture of your Kindle in it's state? It would really help me out :)
No sorry I don't know how to do that
Now, could you please locate the "Power" button on your Kindle?
I have a button but I don't use it because the kindle switches off when I close it and comes back on when I open it
That's the button you need to use to remove the blank box from your screen. Please, press and hold the Power button for about 40 seconds and tell me, what comes up on your screen
Just got a message saying it is restarting and it looks like I amba
Your Kindle is restarting now, correct?
Looks like I am back in action. Thznkyou so much and sorry to be such a pain
No worries :) Please, check if your Kindle is working correctly now
Just checking all systems. Yes it seems to be. Thankyou again
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thankyou
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
You too.
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