Updated: March 30, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I have just set up my Google Chrome but for some reason it isn't letting me cast from my phone

Also it is not opening up YouTube and Netflix on the actual Google Tv page.
author

Hello, thank you for using Howly. Iโ€™ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

Likewise

author

What exactly do you mean by "isn't letting me cast from my phone"?

Customer Replay

So when I try play something off YouTube, I push on the cast icon in the top right corner. It then searches for a nearby device but it doesn't find my chrome cast device on the TV. I hope that makes sense

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author
  • To help make sure your Android device has enough available power, turn off its low power mode or battery saver.
    Important: To allow your Android device to cast its screen, turn on the microphone permission in the Google Play Services app.
  • On your Android device, tap Settings.
    Scroll down and tap Apps and then Google Play Services and then Permissions.
  • Find "Microphone" and then toggle on the permission.
  • Make sure your mobile phone is on the same Wi-Fi network as your Chromecast device (perhaps one of your devices is connected to a mobile network).
  • Open the Google Home app.
    Touch and hold the tile of the device you want to cast your screen to.
  • Tap Cast and then Cast screen.
Customer Replay

sorry I'm just trying to figure out how to turn on the microphone permission etc.

author

You need help?

Customer Replay

Yes please

author

Okay, what seems to be the problem exactly?

Customer Replay

Actually I have found it and that is all set and done.

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author

Alright, what about everything else from the instruction I gave you?

Customer Replay

My wifi is connected to the same thing. I'm just going to Google home app now. Give me a minute please

Customer Replay

I'm in the Google home app now, what do you mean by touch and hold the tile? Can I send a screenshot of what my Google home looks like?

author

:)
Send me a screenshot, please.

Customer Replay

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author

Can you press on the + icon?

Customer Replay

Done
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author

Set up device.

Customer Replay

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author

New device.

Customer Replay

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Size: 162015

author

***** is your Chrome Cast, I presume?

Customer Replay

No ***** is my Chrome Cast name
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That is the device name set on my TV

author

Okay, can you add another home then?

Customer Replay

yes I just did that and put Serena in.... It's looking for devices now

Customer Replay

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Obviously go to Chromecast right?

Customer Replay

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author

Your Chrome Cast is on, right? Click Next then.

Customer Replay

well I think so haha, does this mean it is on ?
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i did next and it took me back to this
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Size: 165855

author

Try turning off and then turning on Chrome Cast and then try to pair your phone with it again.

Customer Replay

doing that now

Customer Replay

1 minute

author

Sure, I'll be here.

Customer Replay

It's all up and going now ๐Ÿ˜Š thank you so much... sorry for being a pain hahaha.. all it took was to be turned off and on again ๐Ÿคฆโ€โ™€๏ธ thank you heaps for your help ๐Ÿ˜Š

author

Great!
Is there anything else I can do for you today?

Customer Replay

No that was all ๐Ÿ™‚ very much appreciated, thank you ๐Ÿ™

author

Would you be so kind to rate this chat? You can do that by taping the "Rate expert" button on the top of the chat window.

Customer Replay

sure

author

Thank you very much!
Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

Awesome, thank you ๐Ÿ˜Š

author

No problem, take care and have a great day.

Customer Replay

Likewise ๐Ÿ‘

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