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I have just set up my Google Chrome but for some reason it isn't letting me cast from my phone
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Likewise
What exactly do you mean by "isn't letting me cast from my phone"?
So when I try play something off YouTube, I push on the cast icon in the top right corner. It then searches for a nearby device but it doesn't find my chrome cast device on the TV. I hope that makes sense
- To help make sure your Android device has enough available power, turn off its low power mode or battery saver.
Important: To allow your Android device to cast its screen, turn on the microphone permission in the Google Play Services app. - On your Android device, tap Settings.
Scroll down and tap Apps and then Google Play Services and then Permissions. - Find "Microphone" and then toggle on the permission.
- Make sure your mobile phone is on the same Wi-Fi network as your Chromecast device (perhaps one of your devices is connected to a mobile network).
- Open the Google Home app.
Touch and hold the tile of the device you want to cast your screen to. - Tap Cast and then Cast screen.
sorry I'm just trying to figure out how to turn on the microphone permission etc.
You need help?
Yes please
Okay, what seems to be the problem exactly?
Actually I have found it and that is all set and done.
Alright, what about everything else from the instruction I gave you?
My wifi is connected to the same thing. I'm just going to Google home app now. Give me a minute please
Sure.
I'm in the Google home app now, what do you mean by touch and hold the tile? Can I send a screenshot of what my Google home looks like?
:)
Send me a screenshot, please.
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Can you press on the + icon?
Done
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Set up device.
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New device.
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***** is your Chrome Cast, I presume?
No ***** is my Chrome Cast name
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That is the device name set on my TV
Okay, can you add another home then?
yes I just did that and put Serena in.... It's looking for devices now
Okay.
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Obviously go to Chromecast right?
Yep.
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Your Chrome Cast is on, right? Click Next then.
well I think so haha, does this mean it is on ?
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i did next and it took me back to this
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Try turning off and then turning on Chrome Cast and then try to pair your phone with it again.
doing that now
Great.
1 minute
Sure, I'll be here.
It's all up and going now 😊 thank you so much... sorry for being a pain hahaha.. all it took was to be turned off and on again 🤦♀️ thank you heaps for your help 😊
Great!
Is there anything else I can do for you today?
No that was all 🙂 very much appreciated, thank you 🙏
Would you be so kind to rate this chat? You can do that by taping the "Rate expert" button on the top of the chat window.
sure
Thank you very much!
Please feel free to contact us at any time. We'll be happy to help you.
Awesome, thank you 😊
No problem, take care and have a great day.
Likewise 👍
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