Updated: March 23, 2023
Was it helpful?
by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I have been unable to access my account online for about three months

I have changed my password, deleted and reloaded app with no change in access

Hello, thank you for using Howly.
Please, could you specify what service you're referring to?

Customer Replay

Online Access to my PayPal account


I see
On which steps during password recovery you had trouble?

Customer Replay

I went through the user/password step, answered the I am not a robot, then I get a blank white screen

Oh, I see
Please, try to do the following steps:

  1. Open a web browsers app like Chrome or Firefox.
  2. Go to the official PayPal website.
  3. On the PayPal website, select login.
  4. Follow the on-screen instructions to sign into your PayPal account.
  5. From the front page, tap the icon that has three horizontal lines.
  6. Next. You need to tap the gear icon.
  7. On the next screen, tap Security.
  8. After getting to the Security tab, select Password.
  9. In the Change Your Password menu, you need to enter your current password, new password, and then your new password again.
    After changing the password, open the PayPal app and try to sign in again.

This should help to fix thewhite screen issue

Customer Replay

I was able to get in and change my password. I will have to see if I can access the account from my cell phone next.
I am on my PC now
ok still problem on my phone. Got the user/password entered, hit logon and went right to the white screen

banner 3

I see
You can also try disabling two-step verification via the official PayPal website by taking the following steps:

  • Go to the official PayPal website and then sign into your PayPal account.
  • After signing in, select the icon that has the three horizontal lines.
  • You then need to select the gear icon.
  • Afterward, select Security.
  • In the Security tab, select 2-step verification.
  • Next, you need to select the Turn Off option next to 2-step verification.
  • Finally, select Turn It Off.
Customer Replay

ok ill get back in on my pc
ok turned off 2 step, will try phone again

Okay, fingers crossed!

Customer Replay

ok that seems to have worked. I did allow face ID so I still have a second verification method

Great to hear!
Do you have an access to your PayPal account now?

Customer Replay

it appears so.

banner 6

Is there anything else I can do for you today?

Customer Replay

no thankyou, thanks for the help.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Website problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info