I have been unable to access my account online for about three months

I see
On which steps during password recovery you had trouble?

Oh, I see
Please, try to do the following steps:

1. Open a web browsers app like Chrome or Firefox.
2. Go to the official PayPal website.
3. On the PayPal website, select login.
4. Follow the on-screen instructions to sign into your PayPal account.
5. From the front page, tap the icon that has three horizontal lines.
6. Next. You need to tap the gear icon.
7. On the next screen, tap Security.
8. After getting to the Security tab, select Password.
9. In the Change Your Password menu, you need to enter your current password, new password, and then your new password again.
   After changing the password, open the PayPal app and try to sign in again.

This should help to fix thewhite screen issue

I see
You can also try disabling two-step verification via the official PayPal website by taking the following steps:

• Go to the official PayPal website and then sign into your PayPal account.
• After signing in, select the icon that has the three horizontal lines.
• You then need to select the gear icon.
• Afterward, select Security.
• In the Security tab, select 2-step verification.
• Next, you need to select the Turn Off option next to 2-step verification.
• Finally, select Turn It Off.

Okay, fingers crossed!

Great to hear!
Do you have an access to your PayPal account now?

Is there anything else I can do for you today?