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I have been unable to access my account online for about three months
Hello, thank you for using Howly.
Please, could you specify what service you're referring to?
Online Access to my PayPal account
I see
On which steps during password recovery you had trouble?
I went through the user/password step, answered the I am not a robot, then I get a blank white screen
Oh, I see
Please, try to do the following steps:
- Open a web browsers app like Chrome or Firefox.
- Go to the official PayPal website.
- On the PayPal website, select login.
- Follow the on-screen instructions to sign into your PayPal account.
- From the front page, tap the icon that has three horizontal lines.
- Next. You need to tap the gear icon.
- On the next screen, tap Security.
- After getting to the Security tab, select Password.
- In the Change Your Password menu, you need to enter your current password, new password, and then your new password again.
After changing the password, open the PayPal app and try to sign in again.
This should help to fix thewhite screen issue
I was able to get in and change my password. I will have to see if I can access the account from my cell phone next.
I am on my PC now
ok still problem on my phone. Got the user/password entered, hit logon and went right to the white screen
I see
You can also try disabling two-step verification via the official PayPal website by taking the following steps:
- Go to the official PayPal website and then sign into your PayPal account.
- After signing in, select the icon that has the three horizontal lines.
- You then need to select the gear icon.
- Afterward, select Security.
- In the Security tab, select 2-step verification.
- Next, you need to select the Turn Off option next to 2-step verification.
- Finally, select Turn It Off.
ok ill get back in on my pc
ok turned off 2 step, will try phone again
Okay, fingers crossed!
ok that seems to have worked. I did allow face ID so I still have a second verification method
Great to hear!
Do you have an access to your PayPal account now?
it appears so.
Is there anything else I can do for you today?
no thankyou, thanks for the help.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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