Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Just to make sure, have you tried to restart your TV?
Yes I have earlier
Alright, *****, does it show any network in the Wi-Fi connection menu?
Yes
Ok, and what error does it give you when you are trying to connect to a hotspot, for example?
Unable to connect to SpectrumSetup-2F
So no error codes or additional info, correct?
Correct
How long have you been using that TV?
Same Notification on any of three devices
I think it is 4 to 5 years
Ok, got you.
Have not used the TV for about six months
Ok, we can try the Factory Reset option. If it doesn't help - then that will indicate a hardware issue with a Network module.
OK
Is rebooting now i think
Ok, good.
You may have to do an initial setup.
Welcome to Vixio
Entered language the Home Use
Alright, follow the prompted instructions, in one of the steps, there should be a "Connect to Internet" step.
OK
Notify me if you will need any help.
Have enter password for Spectrum setup
Indicates may take 10 minutres to complete
Indicates TVwill restart automatically
Ok, if the Internet Connection step went through, then it is working.
Wait for it to restart and check the internet connection, please.
OK fingers crossed Tks
Finger crossed indeed.
Notify me about the outcome, alright?
Status bar at about 50%
Ok
How is it going, *****?
Setup and restart complete Is now down loading updates Few minutes
Ok, so it is downloading updates, right?
yes
Ok, I may consider it as an indicator of a properly working Internet connection, but let's check it when it's done.
Roger
Completing Set up now
Ok, good.
We have lift off Thanks for you help
Glad to hear that, *****!
Is there anything else I can do for you today?
Do you think inactivity could have caused problem?
Thanks again and my wife thanks you
I don't think so.
Usually, inactivity causes hardware issues, but this one was software.
Glad that I could help.
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