Updated: March 24, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I have a Vizio smart tv model V436-G1

I am unable to connect to a network either with spectrum or with either of our smart phone an iphone the other a Samsun 21S 5G

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Just to make sure, have you tried to restart your TV?

Customer Replay

Yes I have earlier

Alright, *****, does it show any network in the Wi-Fi connection menu?

Customer Replay


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Ok, and what error does it give you when you are trying to connect to a hotspot, for example?

Customer Replay

Unable to connect to SpectrumSetup-2F

So no error codes or additional info, correct?

Customer Replay


How long have you been using that TV?


Customer Replay

Same Notification on any of three devices
I think it is 4 to 5 years

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Ok, got you.

Customer Replay

Have not used the TV for about six months

Ok, we can try the Factory Reset option. If it doesn't help - then that will indicate a hardware issue with a Network module.

Customer Replay


  1. Press the Menu button on the VIZIO Remote.
  2. Highlight and Select the System option.
  3. Highlight and Select Reset&Admin then Reset TV to Factory Defaults or Clear Memory (Factory Default)
    The system option tab from step 2 may be labeled as "Help".
    Try to Factory reset and notify me about the outcome, please.
Customer Replay

Is rebooting now i think

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Ok, good.
You may have to do an initial setup.

Customer Replay

Welcome to Vixio
Entered language the Home Use

Alright, follow the prompted instructions, in one of the steps, there should be a "Connect to Internet" step.

Customer Replay


Notify me if you will need any help.

Customer Replay

Have enter password for Spectrum setup
Indicates may take 10 minutres to complete
Indicates TVwill restart automatically

Ok, if the Internet Connection step went through, then it is working.
Wait for it to restart and check the internet connection, please.

Customer Replay

OK fingers crossed Tks

Finger crossed indeed.
Notify me about the outcome, alright?

Customer Replay

Status bar at about 50%

How is it going, *****?

Customer Replay

Setup and restart complete Is now down loading updates Few minutes

Ok, so it is downloading updates, right?

Customer Replay


Ok, I may consider it as an indicator of a properly working Internet connection, but let's check it when it's done.

Customer Replay


Customer Replay

Completing Set up now

Customer Replay

We have lift off Thanks for you help

Glad to hear that, *****!
Is there anything else I can do for you today?

Customer Replay

Do you think inactivity could have caused problem?
Thanks again and my wife thanks you

I don't think so.
Usually, inactivity causes hardware issues, but this one was software.
Glad that I could help.
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