Updated: June 06, 2023
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by Anton Khomyk
Tech Expert & Writer
993 resolved issues

I have a very old ipad that wants our Aplle ID and Password which we can't remember

We have tried several times to activate the old ipad but can't remember the old email and password. Is there a way to clear that so we can start again

Short summary:

  1. Resetting Apple ID Password:
    Go to iforgot.apple.com.
    Enter your Apple ID.
    Select the option to reset your password and choose Continue.
    Follow the onscreen steps to reset your password.
  2. Removing Activation Lock:
    Go to www.iCloud.com/find.
    Sign in with your Apple ID and password.
    Click on All Devices.
    Select the device you want to remove from iCloud.
    Click Remove from Account.
  3. Setting up iPad:
    Create a lock screen passcode (four digits).
    Choose "Set up as New iPad."
    Use the new Apple ID and password that you created.
    Create a new iPhone passcode.

Hello, thank you for using Howly.
Do you have access to the phone number or email address associated with your Apple Id account that on iPad?


Customer Replay

Yes, we think it will be *****@bigpond.com

Top answer

Got it, thanks for clarifying that.
You need to reset your Apple ID password, please follow the next steps:

  1. Go to iforgot.apple.com
  2. Enter your Apple ID.
    Please enter --- *****@bigpond.com
  3. Select the option to reset your password, then choose Continue.
  4. Choose to answer your security questions, get an email, or enter
    your Recovery Key.
  5. Follow the onscreen steps to reset your password.
Customer Replay

I'm a bit useless...do i do this on my laptop..

You can do this on any device you`d like.

Customer Replay

Thankyou, I'm on it.
Okay, I have followed that advice and changed my Apple ID password.

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Top answer

To remove the Activation lock from your device, please follow these steps:

  1. Go to www.iCloud.com/find
  2. Sign in with your Apple ID and password.
  3. At the top, click All Devices.
  4. Select the device that you want to remove from iCloud.
  5. Click Remove from Account.
Customer Replay

So, do I do this on my other ipad
Or on my laptop

You can do this on your iPad or laptop.

Customer Replay

Thankyou. Will try now
I think i removed the ipad from tha account

Good. Now please try to unlock your iPad.

Customer Replay

It came to a screen that says "Create a Passcode" that must be a good sign right??
It needs four digits

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Yes, please. Create you lock screen passcode.

Customer Replay

okay. now a screen says Apps amd Data
I think i should choose "set up as New Ipad.

Yes, please.

Customer Replay

Okay, so now I'll use the new APple ID and Password I made. Yes?

Do you have any additional questions I can help you with, *****?

Customer Replay

I am just so thankful that it worked. I think that is it. From here I will just let my daugher set up as normal for a new device. Is that correct?

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Yes, *****.

Customer Replay

One more thing sorry. It is asking for an iphone passcode.
Is this one we should already have or can we make a new one?

You can create a new one, *****.

Customer Replay

Okay, probably best to do that, seeing as though we've forgotten or lost everything else...such genius's as we are!!!

Do you have any additional questions I can help you with?

Customer Replay

I don't think so at this stage. Thanks so much for your help.

You are most welcome, *****
Have a great one!

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