Hello, thank you for using Howly.
Do you have access to the phone number or email address associated with your Apple Id account that on iPad?
Yes, we think it will be *****@bigpond.com
Got it, thanks for clarifying that.
You need to reset your Apple ID password, please follow the next steps:
I'm a bit useless...do i do this on my laptop..
You can do this on any device you`d like.
Thankyou, I'm on it.
Okay, I have followed that advice and changed my Apple ID password.
So, do I do this on my other ipad
Or on my laptop
You can do this on your iPad or laptop.
Thankyou. Will try now
I think i removed the ipad from tha account
Good. Now please try to unlock your iPad.
It came to a screen that says "Create a Passcode" that must be a good sign right??
It needs four digits
Yes, please. Create you lock screen passcode.
okay. now a screen says Apps amd Data
I think i should choose "set up as New Ipad.
Okay, so now I'll use the new APple ID and Password I made. Yes?
Do you have any additional questions I can help you with, *****?
I am just so thankful that it worked. I think that is it. From here I will just let my daugher set up as normal for a new device. Is that correct?
One more thing sorry. It is asking for an iphone passcode.
Is this one we should already have or can we make a new one?
You can create a new one, *****.
Okay, probably best to do that, seeing as though we've forgotten or lost everything else...such genius's as we are!!!
Do you have any additional questions I can help you with?
I don't think so at this stage. Thanks so much for your help.
You are most welcome, *****
Have a great one!
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