Updated: April 04, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I have a Tom Tom via1510m se which has stopped working

My prior Tomtom had a reset button which could be accessed by using a sharp wire or small paper clip point. I am unable to locate the reset button on this unit. Please advise where and how to access the reset button on my via 1420m se unit.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
To reset the device you need to try holding down the power button for at least 15 seconds. After holding down the power button, a drumming noise should indicate a reset.
Let me know how everything is going.

Customer Replay

Hey, it worked.

So it all good now , right ?

Customer Replay

I’m in the house now and do not have the antenna wire attached. But I feel sure it will be fine and if not I will get back to you.

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I am so pleased to see your issue got resolved!

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