Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
****
Nice to meet you, ****
What was the usual charge for a subscription two months before?
What was the usual charge for a subscription two months before?
Customer Reply
No premium account registered, therefore no charge.
Ok. So you weren`t charged prior to the 2 latest months. Correct?
Customer Reply
Yes. and that is my dilemma. Why have I suddenly been charged for a premium plan?
No worries, ****.
How long do you have spotify account in total? Around 5 month?
How long do you have spotify account in total? Around 5 month?
Customer Reply
That would be about correct?
Ok. Good.
The point is that spotify gave you a 3 months trial. After that they began to charge money from you starting from the 4th month of use.
Do you wish to cancel your subscription to Spotify?
The point is that spotify gave you a 3 months trial. After that they began to charge money from you starting from the 4th month of use.
Do you wish to cancel your subscription to Spotify?
Customer Reply
Thank you. When I look at my account, it does not show that it is a premium account. Can I please cancel it, as I would like to stay on a non-premium account?
Yes please. Stay on the non-premium profile.,
Yes please. Stay on the non-premium profile.,
Well, ****, we cannot do that instead of you. But I can tell you how you can cancel it by yourself.
Customer Reply
Thank you. That would be great.
Just a minute, please
Cancel your Premium plan any time on your account page.
Log into spotify.com/account.
- Under Your plan, click CHANGE PLAN.
- Scroll to Cancel Spotify and click CANCEL PREMIUM.
Your Premium stays until your next billing date, then your account switches to free.
You keep your playlists and saved music when your account is free. You can also still log in and play with ads.
If you have any troubles while following the instruction then message me, ****.
Cancel your Premium plan any time on your account page.
Log into spotify.com/account.
- Under Your plan, click CHANGE PLAN.
- Scroll to Cancel Spotify and click CANCEL PREMIUM.
Your Premium stays until your next billing date, then your account switches to free.
You keep your playlists and saved music when your account is free. You can also still log in and play with ads.
If you have any troubles while following the instruction then message me, ****.
Customer Reply
Will do, thank you.
You are welcome!)
****, how is it going?
****, how is it going?
Customer Reply
Thank you so much for your help. Thee plan has been cancelled.
Great.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
I will consider signing up in future if the circumstances warrant it,
Ok. Good.)
Customer Reply
Thank you for your help. Really appreciate it. No other help is required. Have a good day!
Please feel free to contact us at any time. We'll be happy to help you. You too, ****!
Customer Reply
Thank you.
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