Created: November 18, 2022

I have a message on my computer that says it is locked by Windows Defender

I called the support number on the screen earlier and spoke with ***** . I paid money for my computer to be devices. Is this legitimate. My computer is still blocked.
Last Edit: November 24, 2022
Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****!
Could you explain where exactly you see that message?
Customer Reply
I received a message from Windows Defender Security around 12:30pm - New Orleans time that says my computer is locked. I called the service number ***** and spoke with *****. He said I had to provide payment for service and the work would begin. It is now 12:30am and my computer is still locked. Was this legitimate?
Ivy Davis
Ivy Davis Tech Expert & Writer
I can't tell you for sure now
I need a bit more info from you, *****
Are you able to send me a picture of that message from Microsoft Defender?
Customer Reply
Yes! When I take the picture of the message do I send it on a text message?
Ivy Davis
Ivy Davis Tech Expert & Writer
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5211337
Ivy Davis
Ivy Davis Tech Expert & Writer
Thank you, *****!
Customer Reply
Great, you got it
Ivy Davis
Ivy Davis Tech Expert & Writer
Please, follow the instructions below:
1. Turn off your computer. If you can't reach the Start menu, please, turn it off using the power button.
2. Turn the computer back on, but don't open the browser yet. Tell me if you see the same window
Customer Reply
OK!
Ivy Davis
Ivy Davis Tech Expert & Writer
I will be waiting here
I'm sorry to tell you that, *****, but it is most likely a scam.
Warnings from Microsoft Defender don't usually provide a phone number, and Microsoft representatives would not ask for payment.
But I can help you get rid of this error, so you will be able use your computer again
Customer Reply
OMG!!! I will contact my bank immediately in the morning! OK! I do need help with getting my computer from being blocked!
Ivy Davis
Ivy Davis Tech Expert & Writer
Yes, calling your bank would be a right thing to do
Have you restarted your computer already?
Customer Reply
Yes! Right now my laptop is showing my icons! I have not pressed anything
Ivy Davis
Ivy Davis Tech Expert & Writer
So, no warnings?
Customer Reply
Not yet! Should I go to my Edge browser?
Ivy Davis
Ivy Davis Tech Expert & Writer
Yes, please
If you see a prompt asking "open recently closed tabs?" choose "no"
Customer Reply
OK! Edge is open but nothing showing any warnings or unusual messages
Ivy Davis
Ivy Davis Tech Expert & Writer
Ok, that is a good sign
I also recommend you clean your browser history for today:
1. In Microsoft Edge, select Settings and more > Settings > Privacy, search, and services.
2. Under Clear browsing data, select Choose what to clear.
3. Select a time range from the Time range list (you can choose just for today)
Customer Reply
OK, give me a few minutes please!
Ivy Davis
Ivy Davis Tech Expert & Writer
Sure, take your time
Customer Reply
I chose‘last 24 hrs’ . Is that a good one!
Ivy Davis
Ivy Davis Tech Expert & Writer
Yes, absolutely
Customer Reply
OK! The buffer wheel is turning!
It just stopped turning!
Ivy Davis
Ivy Davis Tech Expert & Writer
So, what do you see now?
Customer Reply
I am back at the ‘clear browser data’ Looking for’browser history’
Ivy Davis
Ivy Davis Tech Expert & Writer
It could be that everything is cleared already, and that's why it stopped turning
Customer Reply
Ok! Went to check list and found ‘history’ ! Should I click
Ivy Davis
Ivy Davis Tech Expert & Writer
Yes, please
And check the date of the last site listed there
Customer Reply
Got it!
Ivy Davis
Ivy Davis Tech Expert & Writer
If the date of the last site visited is 10/06 or earlier - all clear
Customer Reply
Yes, the date at the top is Oc. 6th
Ivy Davis
Ivy Davis Tech Expert & Writer
Ok, good
I don't think you will see that error again, *****
Customer Reply
OK! I got out of settings and I am back on the Edge browser and so far no error warning!
Ivy Davis
Ivy Davis Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
I really appreciate your help! Looks like that ———
Ivy Davis
Ivy Davis Tech Expert & Writer
We are glad that you have resolved your issue using Howly!