Created: October 12, 2022

I have a 65H9G tv. I opted to reload from “start”

I answered the language, country and time zone questions. Now I get a display of a remote device that doesn't look at all like the one I have, and I have no idea what buttons to push to get the setup to continue.
Last Edit: November 17, 2022
Hanna Finley
Hanna Finley Tech Expert & Writer
Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
I hope you can help
Hanna Finley
Hanna Finley Tech Expert & Writer
Of course, I will do my best to help you.
Can you please provide me with a picture of your remote?
Customer Reply
No. The model number is ERF2K60H
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you for the additional details. Please allow me up to 5 minutes to find possible solutions for you.
Customer Reply
Thank you
Hanna Finley
Hanna Finley Tech Expert & Writer
My pleasure :)
Customer Reply
I found the remote model on the Internet.
Hanna Finley
Hanna Finley Tech Expert & Writer
Great.
is that remote came with a TV?
Customer Reply
Yes
Hanna Finley
Hanna Finley Tech Expert & Writer
In that case, it should work fine. Did you pare it with TV?
Customer Reply
How do I do that? I've never had to do that before.
Hanna Finley
Hanna Finley Tech Expert & Writer
Pairing the remote control
1. Pair the remote to the TV after you power it on. Keep the remote control within 10 feet from the TV. Press and hold the  button at least 3 seconds to start pairing.
2. If the remote pairs successfully, a confirmation will display on the screen. If it does not pair successfully, an unsuccessful message will display. Repeat step 1.
Customer Reply
Where is button?
Hanna Finley
Hanna Finley Tech Expert & Writer
It should look like three horizontal lines. It also calls burger 😊
Customer Reply
Okay. I understand. One moment, please
Hanna Finley
Hanna Finley Tech Expert & Writer
Sure, take your time.
Customer Reply
That appears to be all I needed to do. I think all should go well from here. Thank you very much for your quick help.
Hanna Finley
Hanna Finley Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank you. I hope you have a good rest of your day. Goodbye.
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you for chatting with us today!
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