Updated: March 28, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I had an old pay pal account do not remember email or password?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Did you connect your phone number to your PayPal account?


Customer Replay

it was an old phone number

and you do not remember the email linked to it?

Customer Replay


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Are you using the device that you are used to using PayPal?

Customer Replay

no but i have a phone that I will be using, I am currently on my laptop

Ok, what device have you used to use with PayPal?

Customer Replay


Do you have access to this device?

Customer Replay


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Do you have the PayPal app on this device?

Customer Replay


Could you try to open the PayPal Web page on the Android device?

Customer Replay

one moment

It could be that your email would appear when you open the PayPal site.

Customer Replay

I got logged into pay pal

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Customer Replay

can you send from a venmo acct to pay pal

We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with PayPal, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.
I can provide you with instructions on how to transfer from a Venmo acct to pay pal

Customer Replay

please do

Do you have Venmo account?
Is your Venmo connected to Your Bank?

Customer Replay

it would not let me It tells me that i had an acct, I t tells me I have an existing account I dont remember ever sighing up so I have the same issue. I had an old pay pal account do not remember email or password?

but if you tried to sign up with this email and it tells you that you already have an account, we can try to recover your access to it

Customer Replay

yes please

Tap here --> https://venmo.com/account/password-reset
Enter the email address associated with your Venmo account

Customer Replay

it wont let me change the email address that it is trying to send the code to

Do you not have access to your email account?

Customer Replay

And the bank account info is outdated

So you do not have access to your Email address, correct?

Customer Replay

yes *****@gmail.com

Please use the next steps to reset the password to your email

  1. Go to the page https://accounts.google.com/signin/recovery
  2. Enter the email, then click "Next".
  3. Instead of entering your password, click "Try another way"
  4. Enter the phone number.
  5. Choose the option "Send a code".
  6. If you don't have access to the phone number, please choose the option "Try another way" and follow the on-screen instructions.
Customer Replay

It prompts me to enter outdated bank info

Gmail does?

Customer Replay

it will not let me change the email address, The email it shows is totally unfamiliar to me

When you enter this https://venmo.com/account/password-reset you need to enter your email address.
Can you please look for a password reset email from Venmo on your Email?
Please make sure to check the Spam Folder as well,

Customer Replay


Did you register a phone number in your Venmo account?

Customer Replay

I tried but it prompts me for bank old bank info to continue

Please tell me step by step, what happens when you access that link that I have sent you and then you enter your phone number.
What happens after that?

Customer Replay

can you just send me the instructions to send from venmo to pay pal

Please follow these steps:
Step 1: Connect Venmo to Your Bank
Using the updated Venmo app, transfer your Venmo balance to your bank. Remember, that most transfers on Venmo are free. But, if you want a Venmo instant transfer to Paypal, this will incur a small fee.
If you want to avoid paying excess fees, hold tight for a few business days. In one to three business days, your Venmo transfer should arrive in your bank account.

Customer Replay

I want someone to send me $ from venmo to pay pal

Then it's a different situation.
Please use this, you need to connect your Paypal to your Venmo account.
Set up a bank account and link it to both your Paypal and Venmo accounts:
Go to your PayPal account and select Link a bank if you’re on the website or Banks and Cards if you’re in the mobile app
Enter your online banking details as requested and make two small deposits
Proceed to your Venmo account, go to Settings and select Payment Methods
Select Add a bank or card and choose your verification method

Customer Replay

Can someone else using venmo send money to my paypal acct

Please read this :
Either online or over the mobile apps of the respective services, you can transfer money from PayPal to Venmo using a common bank account. To get started, you'll need Venmo and PayPal accounts in the same name as your bank account.

Customer Replay

so I still need to resolve my venmo problem, I receive no email when I try to reset my password

Please make sure to check the "Spam" folder as it sometimes sends it there.
If you still do not receive the code.
Please try the same reset method every 25 minutes.
If that still will not work you will need to contact Venmo directly regarding your issue,

Customer Replay

ok thank you for your assistance, you did resolve my pay pal and I appreciate that

Glad to hear that!
Is there anything else I can do for you today?

Customer Replay

no thank you

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