Updated: March 16, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I got an automatic update and now my zoom says your animated action is on and I dont know how to turn it off

I tried to follow instructions on zoom and got lost. I cant turn on my camera because the picture is jerking around

Hello, thank you for using Howly. Iโ€™ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What is the step you got stuck on exactly?

Customer Replay

where do I go for acct management

Are you using your phone or computer for Zoom?

image

Customer Replay

computer

banner 3

Please, check this screenshot which shows the right buttons

image

Customer Replay


is this after I log in

Yes, correct. You need to be signed in to your account
To enable or disable Search and send animated GIF images for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Team Chat tab.
  4. Under Sharing, click the Search and send animated GIF images to toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
Customer Replay

I clicked the round thing is that acct settings

Yes, you need to click on the gear sign

Customer Replay

ok I did and it bout me too a page that said general, video audio share screen and some other I dont see accout amnagement

banner 6

Please, take a screenshot of what you see and send it here

Customer Replay

ok

Customer Replay

Visitor uploaded: zooooom.png
Type: image/png
Size: 237645

Good, you're already in the settings (step 2), now click on this button and follow the instructions above (continue with step 3)

image

Customer Replay


i dont see sharing

banner 9

Could you take another screenshot please?

Customer Replay

Visitor uploaded: zooooom2.png
Type: image/png
Size: 202445

It is the same image you sent before. You need to click on "Team Chat" as I showed above

Customer Replay

Visitor uploaded: zoooooo4.png
Type: image/png
Size: 187235
ii am on team chat I was showing you the whole page and thee is no sharing

Try to scroll up and down to check if it's there

Customer Replay

I did there is no sharing on that page

Okay, understood
In the meantime, please, take a screenshot of the feature you want to turn off, so that I'm sure I understood you correctly

Customer Replay

I dont have a pick of the feature. when my zoom updated my picture started to jerk and wiggle and up top it said my animated action is on click here. by the time I got to it and clicked it took me to setting and I didn't know where to go after that. I have googled it a lot of time but it is always a dead end

Okay, got it
Do you mean that it jerks and wiggles when you're on a call with someone?

Customer Replay

yes Iam in a meeting and it does that

Is it an animated cartoon like this?

image

Customer Replay


no my face is still there but i am getting jerky movement and I see my screen have giggle green and red and blue wrinkles on it. one time it said my camera cant take that animated action so i got an new camera and it was the same

Have you tried restarting your computer?

Customer Replay

i uninstalled my zoom app but I didn't restart my computer. i can live with this butr no one will ve able to see my beautiful face. Smile
can I uninstall the update on zoom?

I understand. So after the reinstallation it still worked with faults, right?

Customer Replay

yes I can see my face but it still jerks
every thing was fine till I updated the zoom at there request

Yeah, I understood
Please, try these steps:

  1. Click the Reactions button.
  2. Click one of the icons to provide feedback to the host.
  3. Click the icon again to remove it.


Note: You can only have one icon active at a time

Customer Replay

is this on my zoom page or in the settings
i only have raise hand feature

Sorry, it is on your Zoom page
Nothing like this?

image

Customer Replay


no just raise hand and lower hand

Customer Replay

at one time i did have it but zoom took it away

Customer Replay

sometimes I have chat and sometimes i dont

You mean the chat during a call?

Customer Replay

no I dont have those features

Did you have them before the update?

Customer Replay

no I think they were gone by then. but I dont use them anyway so really don't remember

Noted
Here is how you can downgrade to the previous version:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Room Management then Zoom Rooms.
  3. Click the Devices tab.
  4. Find the Zoom Room you want to downgrade, then click the ellipses more-button.png.
  5. Select Downgrade Zoom Rooms.
  6. Click Downgrade to confirm.


7. The app version being downgraded will be listed.


Note: The Zoom Room will wait 30 minutes before proceeding with the downgrade to confirm that no meetings are in progress or about to start.

Customer Replay

does downgrade mean I get the previous version of zoom?

Yes, exactly

Customer Replay

ok I will try that. thank you very much

Not at all!
Is there anything else I can do for you today?

Customer Replay

no all is fine bye

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!๐Ÿ˜Š

Customer Replay

thank you

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