Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What is the step you got stuck on exactly?
What is the step you got stuck on exactly?
Customer Reply
where do I go for acct management
Are you using your phone or computer for Zoom?
Customer Reply
computer
Please, check this screenshot which shows the right buttons
Customer Reply
is this after I log in
Yes, correct. You need to be signed in to your account
To enable or disable Search and send animated GIF images for all users in the account:
1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Team Chat tab.
4. Under Sharing, click the Search and send animated GIF images to toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
To enable or disable Search and send animated GIF images for all users in the account:
1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Team Chat tab.
4. Under Sharing, click the Search and send animated GIF images to toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
Customer Reply
I clicked the round thing is that acct settings
Yes, you need to click on the gear sign
Customer Reply
ok I did and it bout me too a page that said general, video audio share screen and some other I dont see accout amnagement
Please, take a screenshot of what you see and send it here
Customer Reply
ok
Thank you
Customer Reply
Visitor uploaded: zooooom.png
Type: image/png
Size: 237645
Type: image/png
Size: 237645
Good, you're already in the settings (step 2), now click on this button and follow the instructions above (continue with step 3)
Customer Reply
i dont see sharing
Could you take another screenshot please?
Customer Reply
Visitor uploaded: zooooom2.png
Type: image/png
Size: 202445
Type: image/png
Size: 202445
It is the same image you sent before. You need to click on "Team Chat" as I showed above
Customer Reply
Visitor uploaded: zoooooo4.png
Type: image/png
Size: 187235
ii am on team chat I was showing you the whole page and thee is no sharing
Type: image/png
Size: 187235
ii am on team chat I was showing you the whole page and thee is no sharing
Try to scroll up and down to check if it's there
Customer Reply
I did there is no sharing on that page
Okay, understood
In the meantime, please, take a screenshot of the feature you want to turn off, so that I'm sure I understood you correctly
In the meantime, please, take a screenshot of the feature you want to turn off, so that I'm sure I understood you correctly
Customer Reply
I dont have a pick of the feature. when my zoom updated my picture started to jerk and wiggle and up top it said my animated action is on click here. by the time I got to it and clicked it took me to setting and I didn't know where to go after that. I have googled it a lot of time but it is always a dead end
Okay, got it
Do you mean that it jerks and wiggles when you're on a call with someone?
Do you mean that it jerks and wiggles when you're on a call with someone?
Customer Reply
yes Iam in a meeting and it does that
Is it an animated cartoon like this?
Customer Reply
no my face is still there but i am getting jerky movement and I see my screen have giggle green and red and blue wrinkles on it. one time it said my camera cant take that animated action so i got an new camera and it was the same
Have you tried restarting your computer?
Customer Reply
i uninstalled my zoom app but I didn't restart my computer. i can live with this butr no one will ve able to see my beautiful face. Smile
can I uninstall the update on zoom?
can I uninstall the update on zoom?
I understand. So after the reinstallation it still worked with faults, right?
Customer Reply
yes I can see my face but it still jerks
every thing was fine till I updated the zoom at there request
every thing was fine till I updated the zoom at there request
Yeah, I understood
Please, try these steps:
1. Click the Reactions button.
2. Click one of the icons to provide feedback to the host.
3. Click the icon again to remove it.
Note: You can only have one icon active at a time
Please, try these steps:
1. Click the Reactions button.
2. Click one of the icons to provide feedback to the host.
3. Click the icon again to remove it.
Note: You can only have one icon active at a time
Customer Reply
is this on my zoom page or in the settings
i only have raise hand feature
i only have raise hand feature
Sorry, it is on your Zoom page
Nothing like this?
Nothing like this?
Customer Reply
no just raise hand and lower hand
Noted
Customer Reply
at one time i did have it but zoom took it away
I see
Customer Reply
sometimes I have chat and sometimes i dont
You mean the chat during a call?
Customer Reply
no I dont have those features
Did you have them before the update?
Customer Reply
no I think they were gone by then. but I dont use them anyway so really don't remember
Noted
Here is how you can downgrade to the previous version:
1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Room Management then Zoom Rooms.
3. Click the Devices tab.
4. Find the Zoom Room you want to downgrade, then click the ellipses more-button.png.
5. Select Downgrade Zoom Rooms.
6. Click Downgrade to confirm.
7. The app version being downgraded will be listed.
Note: The Zoom Room will wait 30 minutes before proceeding with the downgrade to confirm that no meetings are in progress or about to start.
Here is how you can downgrade to the previous version:
1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Room Management then Zoom Rooms.
3. Click the Devices tab.
4. Find the Zoom Room you want to downgrade, then click the ellipses more-button.png.
5. Select Downgrade Zoom Rooms.
6. Click Downgrade to confirm.
7. The app version being downgraded will be listed.
Note: The Zoom Room will wait 30 minutes before proceeding with the downgrade to confirm that no meetings are in progress or about to start.
Customer Reply
does downgrade mean I get the previous version of zoom?
Yes, exactly
Customer Reply
ok I will try that. thank you very much
Not at all!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no all is fine bye
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!😊
Customer Reply
thank you
😇
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