Hello, thank you for using Howly. Iโll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What is the step you got stuck on exactly?
where do I go for acct management
Are you using your phone or computer for Zoom?
computer
Please, check this screenshot which shows the right buttons
is this after I log in
Yes, correct. You need to be signed in to your account
To enable or disable Search and send animated GIF images for all users in the account:
I clicked the round thing is that acct settings
Yes, you need to click on the gear sign
ok I did and it bout me too a page that said general, video audio share screen and some other I dont see accout amnagement
Please, take a screenshot of what you see and send it here
ok
Thank you
Visitor uploaded: zooooom.png
Type: image/png
Size: 237645
Good, you're already in the settings (step 2), now click on this button and follow the instructions above (continue with step 3)
i dont see sharing
Could you take another screenshot please?
Visitor uploaded: zooooom2.png
Type: image/png
Size: 202445
It is the same image you sent before. You need to click on "Team Chat" as I showed above
Visitor uploaded: zoooooo4.png
Type: image/png
Size: 187235
ii am on team chat I was showing you the whole page and thee is no sharing
Try to scroll up and down to check if it's there
I did there is no sharing on that page
Okay, understood
In the meantime, please, take a screenshot of the feature you want to turn off, so that I'm sure I understood you correctly
I dont have a pick of the feature. when my zoom updated my picture started to jerk and wiggle and up top it said my animated action is on click here. by the time I got to it and clicked it took me to setting and I didn't know where to go after that. I have googled it a lot of time but it is always a dead end
Okay, got it
Do you mean that it jerks and wiggles when you're on a call with someone?
yes Iam in a meeting and it does that
Is it an animated cartoon like this?
no my face is still there but i am getting jerky movement and I see my screen have giggle green and red and blue wrinkles on it. one time it said my camera cant take that animated action so i got an new camera and it was the same
Have you tried restarting your computer?
i uninstalled my zoom app but I didn't restart my computer. i can live with this butr no one will ve able to see my beautiful face. Smile
can I uninstall the update on zoom?
I understand. So after the reinstallation it still worked with faults, right?
yes I can see my face but it still jerks
every thing was fine till I updated the zoom at there request
Yeah, I understood
Please, try these steps:
Note: You can only have one icon active at a time
is this on my zoom page or in the settings
i only have raise hand feature
Sorry, it is on your Zoom page
Nothing like this?
no just raise hand and lower hand
Noted
at one time i did have it but zoom took it away
I see
sometimes I have chat and sometimes i dont
You mean the chat during a call?
no I dont have those features
Did you have them before the update?
no I think they were gone by then. but I dont use them anyway so really don't remember
Noted
Here is how you can downgrade to the previous version:
7. The app version being downgraded will be listed.
Note: The Zoom Room will wait 30 minutes before proceeding with the downgrade to confirm that no meetings are in progress or about to start.
does downgrade mean I get the previous version of zoom?
Yes, exactly
ok I will try that. thank you very much
Not at all!
Is there anything else I can do for you today?
no all is fine bye
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!๐
thank you
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