
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
its asking for details of my card for the new phone

Got it
Did you download Afterpay app?

Did you download Afterpay app?

Customer Reply
yes i did and theres no card details in the options on the app

Got it
Customer Reply
Ok

Thank you
Do you see "Card" menu in the bottom of application?
Do you see "Card" menu in the bottom of application?
Customer Reply
no i don’t
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4316697
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4316697

Thank you for screenshot!
Is your Afterpay updated in app store?
Is your Afterpay updated in app store?
Customer Reply
Yes it is

Got it
Can you click on "My Afterpay" And tell me what do you see?
Oh, nevermind. Please follow instructions below :
1. Tap on 'In-Store'
2. Tap on 'pay in store'
3. Tap on 'setup the card'
4. Tap on 'add to wallet'
5. A SMS verification code is sent, enter the code
6. Tap on next
If anything unclear - feel free to ask questions. I will be happy to answer!
Can you click on "My Afterpay" And tell me what do you see?
Oh, nevermind. Please follow instructions below :
1. Tap on 'In-Store'
2. Tap on 'pay in store'
3. Tap on 'setup the card'
4. Tap on 'add to wallet'
5. A SMS verification code is sent, enter the code
6. Tap on next
If anything unclear - feel free to ask questions. I will be happy to answer!
Customer Reply
AWESOME! GOT IT!
cheers buddy
cheers buddy

Perfect! :)
Is there anything else I can do for you today?
I am so pleased to see your issue got resolved!
Is there anything else I can do for you today?
I am so pleased to see your issue got resolved!
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