Updated: March 23, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I can’t sing into my Xbox account because my old phone number is connected to it and I forgot my password

so I’m getting a code sent to my old my phone which I have no access to ?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What about email address linked to that account? Do you have access to it?

Customer Replay


In that case you can try this way:
Visit the following page directly and fill out the form: https://account.live.com/acsr
This form is used as a last resort, with the required information varying depending on how the account was set up. After submitting the necessary information, you should receive a reply within 24 hours from Microsoft.

Customer Replay

Sorry I’ll try 2 secs
Sorry I can’t get into that cause it’s the same password

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That form can help you to recover access to your account

Customer Replay

And that link you’ve sent me I’ve tried that also and it’s not working either

Did you submit it?

Customer Replay

recovery form I’ve tried that 3 times

Did you fill in all the fields that were required in the form?

Customer Replay


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Customer Replay

I just need a password reset sent to my other email address and it will be sorted

In this case, we can try next steps: 1.Go to Reset your password---- https://account.live.com/password/reset and enter your email address.
2.Choose where you’d like us to send a security code Please, try to follow the steps above and let me know how everything is going.

Customer Replay

I’m just doing the form

Please, try to follow the steps above.

Customer Replay

That’s me done the form

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Have you tried to follow this link--- https://account.live.com/password/reset ?

Customer Replay

Thanks mate that’s me got it

Is there anything else I can assist you with today?

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