Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you provide me with an email, which connected to your Facebook account?
*****@gmail.com
Thank you!
Do you have an access to your email?
Yes i have
Did you use an app or a website version?
App
I use app on phone and on pc i use website version
I would recommend the following steps to regain access to your account:
I have already tried this method several times
Did you send the code to your email?
One moment i try to do ir agen
Take your time, *****!
Okey i did it but now i need 6 number of code witch has to be sand to me by sms but i cand receive becaouse i dont have that number no longer
Did you send a recovery code to your email address or to your phone number?
Recovery code i sent to email but i need two step authentication
Noted, thank you.
If you're unable to log in after trying these tips, you'll need to confirm your identity to log in.
I'm trying to do it
Take your time.
I take photo of my id now i have to wait for confirmation
You’ll typically receive a response from them in 1 to 5 business days.
I already receive message in email
Oh, okay.
May I ask what did they answer you?
They send me a link where i can login to my facebook and temporary password
Great!
Everything went well. I connected to my account. Thanks for your patience and help
Do you have any additional questions I can help you with?
Everything is fine, no more help is needed
Would you be so kind to rate this chat? You can do that by taping the "Rate expert" button on the top of the chat window.
Yes of course
Thank you so much!
Please feel free to contact us at any time. We'll be happy to help you.
Thank you for the help ! Goodbye
I wish you have a good day!
What about starting a discussion? Be the first to share your thoughts!