Created: November 1, 2022

I can’t log in to my facebook account because I don’t get the code that

I should receive by sms because it is sent to a number that I no longer have. All devices are disconnected from my account because I changed the password. What should I do to recover my account?
Last Edit: November 1, 2022
Jessica Miller
Jessica Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jessica Miller
Jessica Miller Tech Expert & Writer
Nice to meet you, *****!
Can you provide me with an email, which connected to your Facebook account?
Customer Reply
*****@gmail.com
Jessica Miller
Jessica Miller Tech Expert & Writer
Thank you!
Do you have an access to your email?
Customer Reply
Yes i have
Jessica Miller
Jessica Miller Tech Expert & Writer
Did you use an app or a website version?
Customer Reply
App
I use app on phone and on pc i use website version
Jessica Miller
Jessica Miller Tech Expert & Writer
I would recommend the following steps to regain access to your account:
1. Make sure you’re connecting from the WiFi network and device you normally use. Please, visit log in page and press “Forgotten password” button
2. Find your account by searching for your phone number or email address.
3. Send a recovery code to email address.
4. Enter the code carefully, without spaces or other symbols and press "Continue"
Customer Reply
I have already tried this method several times
Jessica Miller
Jessica Miller Tech Expert & Writer
Did you send the code to your email?
Customer Reply
One moment i try to do ir agen
Jessica Miller
Jessica Miller Tech Expert & Writer
Take your time, *****!
Customer Reply
Okey i did it but now i need 6 number of code witch has to be sand to me by sms but i cand receive becaouse i dont have that number no longer
Jessica Miller
Jessica Miller Tech Expert & Writer
Did you send a recovery code to your email address or to your phone number?
Customer Reply
Recovery code i sent to email but i need two step authentication
Jessica Miller
Jessica Miller Tech Expert & Writer
Noted, thank you.
If you're unable to log in after trying these tips, you'll need to confirm your identity to log in.
1. Attempt to log in and continue until you need to enter your two-factor authentication code.
2. Click Need another way to authenticate?
3. Click Other Options, then click Get more help.
4. Follow the on-screen instructions.
Customer Reply
I'm trying to do it
Jessica Miller
Jessica Miller Tech Expert & Writer
Take your time.
Customer Reply
I take photo of my id now i have to wait for confirmation
Jessica Miller
Jessica Miller Tech Expert & Writer
You’ll typically receive a response from them in 1 to 5 business days.
Customer Reply
I already receive message in email
Jessica Miller
Jessica Miller Tech Expert & Writer
Oh, okay.
May I ask what did they answer you?
Customer Reply
They send me a link where i can login to my facebook and temporary password
Jessica Miller
Jessica Miller Tech Expert & Writer
Great!
Customer Reply
Everything went well. I connected to my account. Thanks for your patience and help
Jessica Miller
Jessica Miller Tech Expert & Writer
Do you have any additional questions I can help you with?
Customer Reply
Everything is fine, no more help is needed
Jessica Miller
Jessica Miller Tech Expert & Writer
Would you be so kind to rate this chat? You can do that by taping the "Rate expert" button on the top of the chat window.
Customer Reply
Yes of course
Jessica Miller
Jessica Miller Tech Expert & Writer
Thank you so much!
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Thank you for the help ! Goodbye
Jessica Miller
Jessica Miller Tech Expert & Writer
I wish you have a good day!