Updated: March 15, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I can't get past the black screen on my Xbox

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Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****

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Nice to meet you, *****!
Follow this instruction, please:
Hard reset the Xbox console:

  1. Hold the power button down for 10 seconds.
  2. Remove the power cable from the console for an additional 10 seconds.
  3. Plug the cable back in, then press and release the power button.
image

Is everything clear with the provided instruction?

Customer Replay


Yes, it helped, thanks

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Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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