Updated: March 15, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I can't get past the black screen on my Xbox

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Follow this instruction, please:
Hard reset the Xbox console:

  1. Hold the power button down for 10 seconds.
  2. Remove the power cable from the console for an additional 10 seconds.
  3. Plug the cable back in, then press and release the power button.

Is everything clear with the provided instruction?

Customer Replay

Yes, it helped, thanks

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