Created: November 29, 2022

I can’t access my yahoo account i have new phone number

Last Edit: January 6, 2023
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Jake Jeong
Jake Jeong Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jake Jeong
Jake Jeong Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
I have new phone trying to update yahoo info
Jake Jeong
Jake Jeong Tech Expert & Writer
1. Go to the Yahoo Login page and enter your email address
2. click on “Next” and then while it asks you for your password, click on the “I Forgot My Password”
option.
3. It will try to verify the missing digits of your mobile number, click on the “No, I don’t know the Digits” option.
4. Now, it will put in front of you your recovery email, click on “Yes” and send me an account key.
5. Get this account key from your email address and enter it to unlock your account and create a new password.
Customer Reply
I don't have a recovery email
Account is not locked
Jake Jeong
Jake Jeong Tech Expert & Writer
Got it.
Customer Reply
I can't change password because i have new phone
Jake Jeong
Jake Jeong Tech Expert & Writer
Do you remember your password to your email?
Customer Reply
No that's what I'm sayin
Jake Jeong
Jake Jeong Tech Expert & Writer
Okay, so we have to recover your password first.
Customer Reply
I never closed out my email my pun got tanned over
I always leave my yahoo open on my phone but unfortunately my phone damaged
Jake Jeong
Jake Jeong Tech Expert & Writer
Please, try to follow this link and the instructions, that are listed here on the page.
Customer Reply
Ok
Whats the link
Customer Reply
It says uh oh
WE CAN'T SIGN U IN AT THIS TIME.
THATS EVERY TIME I TRY
CAN U ADD A RECOVERY EMAIL FROM YOUR END
Jake Jeong
Jake Jeong Tech Expert & Writer
To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will unlock automatically after 12 hours, but you can always regain access immediately using the Sign-in Helper.
To my regret, we are not capable of doing this.
Customer Reply
ITS NOT LOCKED
SIGN IN HELPER NEED THE OLD PHONE NUMBER
Jake Jeong
Jake Jeong Tech Expert & Writer
But the issue, that you are telling me is saying that you have tried many times and you have to repeat your actions in 12 hours.
Customer Reply
I NO LONGER HAVE THAT DEVICE
I THINK ITS SAYING THAT BECAUSE I DIDN'T REFRESH
Jake Jeong
Jake Jeong Tech Expert & Writer
I recommend you make a recovery email address in order to recover your yahoo account. Can you do it?
Customer Reply
I WAS SCARED U AND I WAS GOING TO GET DISCONNECTED
Jake Jeong
Jake Jeong Tech Expert & Writer
For your convenience, here's the link - https://howly.com/chat to get back to me.
Customer Reply
HOW DO I DO RECOVERY email
Jake Jeong
Jake Jeong Tech Expert & Writer
Just create a new email address, make sure, that you make it new, not repeating your major account's details.
Create a new account or use an existing email address from any email provider; you'll just need to provide a password, date of birth, and a mobile number. Go to the Signup page. Enter your info in the required fields. Click Continue and follow the onscreen prompts to verify your mobile phone number.
Customer Reply
BUT I WILL STILL NEED TO ACCESS THE ACCOUNT IM TRYING TO LOGIN....RIGHT?
Jake Jeong
Jake Jeong Tech Expert & Writer
Yes, correct.
You can use another service, like Gmail.
Customer Reply
Okay after i do that recovery email then what?
I have a gmail account
Jake Jeong
Jake Jeong Tech Expert & Writer
Then, you have to do these steps:
1. Go to the Yahoo Login page and enter your email address
2. click on “Next” and then while it asks you for your password, click on the “I Forgot My Password” option.
3. It will try to verify the missing digits of your mobile number, click on the “No, I don’t know the Digits” option.
4. Now, it will put in front of you your recovery email, click on “Yes” and send me an account key.
5. Get this account key from your email address and enter it to unlock your account and create a new password.
Customer Reply
Okay
Jake Jeong
Jake Jeong Tech Expert & Writer
Take your time and get back to us in case you need some help.

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