Updated: June 06, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I cannot watch videos on my tv I'm an Amazon prime member

Short summary:

  1. Restart the device:
    Power off the device completely, wait for a few seconds, and then turn it back on.
    This can help resolve temporary glitches or conflicts.
  2. Check your internet connection:
    Make sure your device is connected to a stable and reliable internet connection.
    You can try restarting your router or connecting to a different network to see if the issue persists.
  3. Update the app:
    Ensure that you have the latest version of the Amazon Prime Video app installed on your device.
    Outdated versions can sometimes cause compatibility issues.
  4. Clear cache and data:
    If you're using a mobile device or a smart TV, you can try clearing the cache and data of the Amazon Prime Video app. This can help resolve any corrupted data that may be causing the problem. Note that this step may vary depending on the device you're using.

Hello, thank you for using Howly.
What troubleshooting have you done with Amazon Prime Video so far?


Customer Replay

I don't know what to try, I've never had this problem before

Do you see some error messages on the screen, when you try watching videos?

Customer Replay

Yes, it says something went wrong, please try later For more help go to amazon.com/videohelp.

Top answer

Okay, I see. Have you tried restarting the device, where you watch your Amazon videos?

Customer Replay

no haven't restarted my tv

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Please, try it. It is a common fix.

Customer Replay

ok just turned it off, there it went. Thank you! Next time Ill know

Sure, no problem!

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