Hello, thank you for using Howly.
What troubleshooting have you done with Amazon Prime Video so far?
I don't know what to try, I've never had this problem before
Do you see some error messages on the screen, when you try watching videos?
Yes, it says something went wrong, please try later For more help go to amazon.com/videohelp.
Okay, I see. Have you tried restarting the device, where you watch your Amazon videos?
no haven't restarted my tv
Please, try it. It is a common fix.
ok just turned it off, there it went. Thank you! Next time Ill know
Sure, no problem!
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