Created: October 18, 2022

I cannot operate my Foxtel set top box from the Foxtel remote

My wife accidentally set it up through my magic remote, how do I get it back to operate off mt Foxtel remote
Last Edit: November 20, 2022
Daniel Moore
Daniel Moore Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Same 👍
Daniel Moore
Daniel Moore Tech Expert & Writer
Do you need to re-pair your iQ4 with Foxtel remote?
Customer Reply
I don’t know all I know is the Foxtel is now accessed by the tv remote
My Foxtel remote doesn’t have any control over the set top box I can’t even turn it off or on
Daniel Moore
Daniel Moore Tech Expert & Writer
Got it
Here is what you need to do:
Make sure the iQ4 is turned on A message should now display on your screen saying your Bluetooth remote is paired. You can also test this by pressing any button on the remote; if you see a blue light in the top left corner of the remote, this means your remote is paired via Bluetooth.
Customer Reply
I’ve got a new Foxtel remote that doesn’t have the home button
Daniel Moore
Daniel Moore Tech Expert & Writer
You mean Foxtel button?
Customer Reply
Yes
Daniel Moore
Daniel Moore Tech Expert & Writer
It should say on the top of the remote FOXTEL
Customer Reply
No it’s got a microphone symbol
Daniel Moore
Daniel Moore Tech Expert & Writer
Could you please provide the model of your remote then?
Customer Reply
It’s a brand new remote we received from foxtel
Daniel Moore
Daniel Moore Tech Expert & Writer
iQ5 you mean?
Customer Reply
Well the set top box is iQ4 but I don’t know what the remote is
Daniel Moore
Daniel Moore Tech Expert & Writer
I've just double-checked and all the Foxtel remotes have Foxtel name on the top of it.
It's either voice remote or standard remote
Customer Reply
Voice
Daniel Moore
Daniel Moore Tech Expert & Writer
Then it should still say Foxtel right above the mic icon
That's what Foxtel button is
Customer Reply
I’m stupid on the new remote it looked like the Foxtel logo
Daniel Moore
Daniel Moore Tech Expert & Writer
No worries, they all kind of look the same
Customer Reply
I’m trying to bring the pairing suggestion down but I can only bring the conversT
actions so far down
Daniel Moore
Daniel Moore Tech Expert & Writer
Is your box is turned on?
Customer Reply
I meant I could only bring the conversations down
Yea
Daniel Moore
Daniel Moore Tech Expert & Writer
Now press and hold the Foxtel and Select buttons at the same time on the Foxtel remote until the light in the top left-hand corner of the remote flashes blue.
Customer Reply
Doing nothing
Message just came up remote control not found
Said it is paired
Daniel Moore
Daniel Moore Tech Expert & Writer
So it's paired?
Customer Reply
Yes
Daniel Moore
Daniel Moore Tech Expert & Writer
Okay, sounds good. Please try to use it now with the box
Customer Reply
Managed to turn it off using Foxtel remote
It’s working thank you so much
Daniel Moore
Daniel Moore Tech Expert & Writer
That would mean they are working together😊
You're welcome
Do you have any additional questions I can help you with?
Customer Reply
No mate thank you
Daniel Moore
Daniel Moore Tech Expert & Writer
I am so pleased to see your issue got resolved!