Updated: April 05, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I cannot operate my Foxtel set top box from the Foxtel remote

My wife accidentally set it up through my magic remote, how do I get it back to operate off mt Foxtel remote

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay

Same 👍

Do you need to re-pair your iQ4 with Foxtel remote?

Customer Replay

I don’t know all I know is the Foxtel is now accessed by the tv remote
My Foxtel remote doesn’t have any control over the set top box I can’t even turn it off or on


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Got it
Here is what you need to do:

  • Make sure the iQ4 is turned on A message should now display on your screen saying your Bluetooth remote is paired.
  • You can also test this by pressing any button on the remote; if you see a blue light in the top left corner of the remote, this means your remote is paired via Bluetooth.
Customer Replay

I’ve got a new Foxtel remote that doesn’t have the home button

You mean Foxtel button?

Customer Replay


It should say on the top of the remote FOXTEL

Customer Replay

No it’s got a microphone symbol

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Could you please provide the model of your remote then?

Customer Replay

It’s a brand new remote we received from foxtel

iQ5 you mean?

Customer Replay

Well the set top box is iQ4 but I don’t know what the remote is

I've just double-checked and all the Foxtel remotes have Foxtel name on the top of it.
It's either voice remote or standard remote

Customer Replay


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Then it should still say Foxtel right above the mic icon
That's what Foxtel button is

Customer Replay

I’m stupid on the new remote it looked like the Foxtel logo

No worries, they all kind of look the same

Customer Replay

I’m trying to bring the pairing suggestion down but I can only bring the conversT
actions so far down

Is your box is turned on?

Customer Replay

I meant I could only bring the conversations down

Now press and hold the Foxtel and Select buttons at the same time on the Foxtel remote until the light in the top left-hand corner of the remote flashes blue.

Customer Replay

Doing nothing
Message just came up remote control not found
Said it is paired

So it's paired?

Customer Replay


Okay, sounds good. Please try to use it now with the box

Customer Replay

Managed to turn it off using Foxtel remote
It’s working thank you so much

That would mean they are working together😊
You're welcome
Do you have any additional questions I can help you with?

Customer Replay

No mate thank you

I am so pleased to see your issue got resolved!

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