Updated: April 03, 2023
Was it helpful?
by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

I cannot access my items on my square.

I have checked all the connections and everything is fine. I even tried hot spotting my mobile to to the square and I still get the same message Error in internet connection?

Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

 i cannot get onto the internet for my square even though I ha ve checked all connections and I know the account is paid. It will let me turn it on after I have given the email and password but that’s all it allows. I am getting frustrated as I am losing Customers. I even tried hot spotting my phone to the square but still no contact.


Do you have issues with this page? https://squareup.com/us/en

Customer Replay

checking the page now

banner 3
Customer Replay

ok. I just tried it will let me sign in then gives me a message NO Network connection. Try later

You don't have such an issue with other pages, right?

Customer Replay

I can’t other pages as I can’t get past the first log in page!

I mean, with other sites

Customer Replay

What other sites. I only deal with Square

banner 6

Do you use a computer to access it?

Customer Replay

As I just have the square screen at work and my computer at home

Are you able to open this site, for example? https://www.google.com/
 Just tap on the word "link" highlighted in blue

Customer Replay

it doesn’t show that link. Once I sign it it comes up with the No Network Connection. No blue link
it does say at the top of the page “use a device code”
also Configure Device on the left hand side of the top page

Okay. Can you please restart your computer and try to access your page again?

Customer Replay

no same thing again. Ok I am on the page that says configure device

banner 9

Can you please send me the picture or screenshot of what you see?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3430991

Thanks! As I see, it's connected
Can you please send me a picture of the page you can't access?

Customer Replay

Really. If I can’t access it how can I send you a photo I need to get into the site showing my items to sell

I need a photo of what you see when you try to access it

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3253633

Please tap "Back to sign in" and send me a photo of what you see. I understand that it doesn't work, I just need to see what it says and what the page looks like when you try to access it

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2916780

Thanks! Please tap "Sign in" and let me know what you see

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2963551

You need to enter your email and password to sign in
Please do that and tap "Sign in"

Customer Replay

Thank you I am in. Hoorah!!!!

Glad to hear that

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Android problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info