Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you specify which account you cannot access?
I sent you my question, do I need to restate it
No. Just specify the name of the service where you need to regain access to your account, please.
I cannot access *****@gmail.com It is not a working email account and I need to change to a new email account. Pro service
Alright, *****, may I ask you on which website you want this email to be changed?
i am not sure I understand the question. I use the zoom.us/sign in
Ok, so you need to change the email address for Zoom, correct?
Yes
Got you.
Since we are Howly, we do not have access to Zoom's databases to change your email address from our side.
Please, follow the instructions below:
https://support.zoom.us/hc/en-us/articles/201362003 <<< Proceed to this link, it will get you to a Zoom contact page.
There you should click the"Chatbot" button, andthe chat window will pop up.
There you should type "Change email address" > Select "Login and Account issues" > "Login Issues" > Connect to an Agent" > Chat with an Account Management Agent".
In case you will need additional help - I will be here, so feel free to ask.
Thanks for your help
No problem, *****!
Do you have any additional questions I can help you with?
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