Updated: May 23, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I cannot access my account to change my email address

My old email no longer exists and it keeps sending me a code to my old address which I cannot access. Can you help? Yes my old account was *****@gmail.com. my password was *****! My name is *****, my billing address is *****. I have tried for several days to follow your on line prompts and I still cannot access my account.

Short summary:

  1. Open a web browser and go to the following link: https://support.zoom.us/hc/en-us/articles/201362003
  2. On the Zoom support page, look for the "Chatbot" button and click on it.
  3. A chat window will pop up. In the chat window, type "Change email address" and press Enter.
  4. Select "Login and Account issues" from the options provided.
  5. Choose "Login Issues" from the next set of options.
  6. Click on "Connect to an Agent" to start a chat with an Account Management Agent.
  7. You will be connected to a Zoom representative who can assist you with changing your email address.
  8. In the chat, explain your situation and request to change your email address associated with your Zoom account.
  9. Follow any further instructions provided by the Zoom representative to complete the email address change process.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you specify which account you cannot access?

Customer Replay

I sent you my question, do I need to restate it

No. Just specify the name of the service where you need to regain access to your account, please.

Customer Replay

I cannot access *****@gmail.com It is not a working email account and I need to change to a new email account. Pro service

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Alright, *****, may I ask you on which website you want this email to be changed?

Customer Replay

i am not sure I understand the question. I use the zoom.us/sign in

Ok, so you need to change the email address for Zoom, correct?


Customer Replay


Top answer

Got you.
Since we are Howly, we do not have access to Zoom's databases to change your email address from our side.
Please, follow the instructions below:
https://support.zoom.us/hc/en-us/articles/201362003 <<< Proceed to this link, it will get you to a Zoom contact page.
There you should click the"Chatbot" button, andthe chat window will pop up.
There you should type "Change email address" > Select "Login and Account issues" > "Login Issues" > Connect to an Agent" > Chat with an Account Management Agent".
In case you will need additional help - I will be here, so feel free to ask.

Customer Replay

Thanks for your help

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No problem, *****!
Do you have any additional questions I can help you with?

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Abigail Davis
Invalid Date
thanks for helping me with the email change on Zoom!
Invalid Date
wasted too much time trying to change my email on zoom, frustrating...
Invalid Date
The instructions provided for changing the email on zoom were confusing 😫

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