I cannot access my account to change my email address

My old email no longer exists and it keeps sending me a code to my old address which I cannot access. Can you help? Yes my old account was *****@gmail.com. my password was *****! My name is *****, my billing address is *****. I have tried for several days to follow your on line prompts and I still cannot access my account.

Chris Wolker Tech Expert & Writer

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Reply

*****

Chris Wolker Tech Expert & Writer

Nice to meet you, *****!
Can you specify which account you cannot access?

Customer Reply

I sent you my question, do I need to restate it

Chris Wolker Tech Expert & Writer

No. Just specify the name of the service where you need to regain access to your account, please.

Customer Reply

I cannot access *****@gmail.com It is not a working email account and I need to change to a new email account. Pro service

Chris Wolker Tech Expert & Writer

Alright, *****, may I ask you on which website you want this email to be changed?

Customer Reply

i am not sure I understand the question. I use the zoom.us/sign in

Chris Wolker Tech Expert & Writer

Ok, so you need to change the email address for Zoom, correct?

Customer Reply

Yes

Chris Wolker Tech Expert & Writer

Got you.
Since we are Howly, we do not have access to Zoom's databases to change your email address from our side.
Please, follow the instructions below:
https://support.zoom.us/hc/en-us/articles/201362003 <<< Proceed to this link, it will get you to a Zoom's contact page.
There you should click "Chatbot" button, the chat window will pop-up.
There you should type "Change email address" > Select "Login and Account issues" > "Login Issues" > Connect to an Agent" > Chat with an Account Management Agent".
In case you will need additional help - I will be here, so feel free to ask.

Customer Reply

Thanks for your help

I cannot access my account to change my email address

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