Updated: April 07, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I can't retrieve my facebook page - other can see it but its like its locked me out

Could you explain what exactly you mean by retrieving your Facebook page? Are you not able to log into it?


Customer Replay

That is correct - when I use the email I thought I opened that page with it take me to my weeding page

Have you tried resetting the password?

Customer Replay


Didn't work, right?

Customer Replay

The ***** page won't even come up
that is correct it did not work

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May I ask what exactly didn't work while you were trying to reset the password?

Customer Replay

I did it 2 days ago so I can't really remember what it said but basically account not found???

I see
You may have added an old email or mobile number to your account and forgotten about it.
Please, go to facebook.com/login/identify and follow the instructions.

Customer Replay

Ok I only have 3 emails and the same phone number for 15yrs - I have tried all 3 emails

Still nothing, right?

Customer Replay

correct - I can see the ***** page on my moms facebook page when we search for friends

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Could you try using a different device to search for it, please?

Customer Replay

what do you mean- different device

For example, a smart phone or a different computer

Customer Replay

stand by
ok so its on my tablet
so weird
why can't I see it on my laptop

Could be different issues, but a common one is that you have a cache or temporary data issue
Here's how to clear the cache on your computer in Chrome:

  1. At the top right, click More .
  2. Click More Tools> Clear browsing data.
  3. At the top, choose a time range, and to delete everything, select All time.
  4. Next to "Cookies and other site data" and "Cached images and files," check the boxes and click Clear data.
Customer Replay

ok I will try that - thank you

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You're welcome! Is there anything else I can do for you today?

Customer Replay

No that was it

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!😊

Customer Replay

You too!

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