Updated: April 26, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I can't get Netflix on my Samsung Tizen TV

My Tizen TV won't accept Netflix although all other streaming services are fully available and I can receive Netflix on my Mac computer.

Short summary:

  1. Unplug your TV and router for 5 minutes.
  2. If the problem persists, go to the TV menu by pressing either the "Menu" or "Home" button on the remote control and select "Settings".
  3. Select "Support" and then "Self-diagnosis".
  4. Choose "Reset" and enter the PIN code.
  5. Test Netflix and other streaming services to confirm the issue has been resolved.

Hello, thank you for using Howly.
Do you have the Netflix app installed on your TV?


Customer Replay

Yes I presumably I have had no trouble receiving Netflix on my TV in the past. This happened suddenly.

Got it. Do you see any error messages when you try to open Netflix on your TV?

Customer Replay


Got it.
What have you done so far to resolve the problem?

Customer Replay

Turned TV on and off as instructed bt Netflix. Checked computer and my account on Netflix. All in order. Netflix told me to contact Samsung.

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Have you tried to reset your Smart Hub?

Customer Replay

I've no idea how to do this

I got you, don't worry. Do you know what year the model of your TV is?

Customer Replay

I bought it last year from Best Buy. I don't know how to look up the year

Do you still have the instructions or the box from your TV?

Customer Replay


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Could you please tell me if you have the ability to turn your TV and locate the white sticker on the back of it?

Customer Replay

There's a grey label which I can't read unless I decouple the TV from the wall

Let's try the simplest option then. Please unplug your TV and your router. Wait for 5 minutes to drain the power. Then plug your devices back on.

Customer Replay

I tried your suggestion turning the router and TV off and leaving for five minutes then reconnecting - didn't work

Top answer

Please try to follow these instructions:

  1. Go to the TV menu: depending on the remote control, press either the "Menu" button or the "Home" button and select "Settings" on the TV screen.
  2. Select Support.
  3. Select "Self-diagnosis".
  4. Select Reset.
  5. Enter the PIN code OK

Please inform me regarding the success of this guide

Customer Replay

SUCCESS! your reset advice worked. So far the TV works on Netflix, Prime, Tube. Thank you very much for your help.

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I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

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