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I can't access Roku and can't get to the programs
Short summary:
- Press the "Home" button on your Roku remote to go to the Roku Home screen.
- Wait for 2-3 seconds on the Roku Home screen.
- Enter the button combination: Home (5 times) -> Up -> Rewind (2 times) -> Fast Forward (2 times).
- Your Roku device may reboot one or two times during this process.
- If the frozen screen persists, check the HDMI connection between your Roku device and TV.
- Turn off your TV and unplug the HDMI cable from the TV.
- Wait for 60 seconds, then plug the HDMI cable back into the TV.
- Turn on your TV and check if the frozen screen issue is resolved.
- If the problem persists, restart your Roku device by unplugging it from the power source, waiting a few seconds, and plugging it back in.
Hello, thank you for using Howly.
Please clarify, do you mean the Roku app? Or the Roku streaming device?
Iwould like to access Roku, but it is frozen.
Roku app
Do you get any error/message when you try to access Roku?
No. It is frozen. Nothing is moving
Oh, okay, in this case, let’s try to soft reset your TV.
- To do this please unplug your TV from the wall and wait 60 seconds.
- While unplugged, press and hold the power button on the TV for 30 seconds.
- After the minute is up, plug your TV back in.
Iveunplugged the tv, but there is no power button that I can find on the tv
Please, could you specify the model of your TV?
sony Smart tv
Please, could you check the sides, back, front, and top of your TV?
Generally, it is located there
There are absolutely no buttons anywhere
In this case, you can skip this step!
roku is frozen
Hmm, okay, got it!
*****, is it frozen on the home screen?
yes! But THE TV IS WORKING fine
I don'thave a problemwith my cable box
Can I ask you to send me a photo of the screen where it froze via e-mail at help@howly.com?
I wasn't able to produce a picture of the tv for yo.
Oh, okay, we can manage without it!
It says Roku Home
live tv
Please, try to follow these steps:
- Press the HOME button on your remote
- Wait 2-3 seconds and then enter the following combination on your remote (pressing the buttons one after the other, non-stop):
- Press HOME 5 times, UP 1 time, REWIND 2 times, FAST FORWARD 2 times.
- Your Roku should reboot once or twice in total.
Nothing is happening.
*****, is your Roku device connected by USB?
Do I use the remote with the tv on or just tge remote only
You should use the Roku remote
Yes I am, But should it be with the tv on
Yes That's the remote I'm using
Okay, great!
Yes, your TV should be turned on!
ok I'll try agggain
It should also be on the screen where the Roku freezes
I tried, but nothing moves
You are now on the Roku Home screen, right?
yes
Noted!
*****, is your Roku device connected to the TV by HDMI?
yes
- Okay, now turn off your TV and, if your Roku is powered via the HDMI port on your TV, unplug it from it and wait 60 FULL seconds.
- The key here is to be patient and actually wait the full minute before plugging it back in.
- After the 60 seconds are up, go ahead and plug the Roku back in and see if it is still frozen!
Success!!!! Many thanks for your patience!!!
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