Hello, thank you for using Howly.
Please clarify, do you mean the Roku app? Or the Roku streaming device?
Iwould like to access Roku, but it is frozen.
Do you get any error/message when you try to access Roku?
No. It is frozen. Nothing is moving
Oh, okay, in this case, let’s try to soft reset your TV.
Iveunplugged the tv, but there is no power button that I can find on the tv
Please, could you specify the model of your TV?
sony Smart tv
Please, could you check the sides, back, front, and top of your TV?
Generally, it is located there
There are absolutely no buttons anywhere
In this case, you can skip this step!
roku is frozen
Hmm, okay, got it!
*****, is it frozen on the home screen?
yes! But THE TV IS WORKING fine
I don'thave a problemwith my cable box
Can I ask you to send me a photo of the screen where it froze via e-mail at firstname.lastname@example.org?
I wasn't able to produce a picture of the tv for yo.
Oh, okay, we can manage without it!
It says Roku Home
Please, try to follow these steps:
Nothing is happening.
*****, is your Roku device connected by USB?
Do I use the remote with the tv on or just tge remote only
You should use the Roku remote
Yes I am, But should it be with the tv on
Yes That's the remote I'm using
Yes, your TV should be turned on!
ok I'll try agggain
It should also be on the screen where the Roku freezes
I tried, but nothing moves
You are now on the Roku Home screen, right?
*****, is your Roku device connected to the TV by HDMI?
Success!!!! Many thanks for your patience!!!
What about starting a discussion? Be the first to share your thoughts!